Enterprise Customer Success Manager I

At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.

Jamf offers remote and hybrid positions. Depending upon the role, work in the office, connect 100% remote from your home, or find the blend that works best for you.

We are only able to accept applications for those based in Taiwan and have sponsorship to live and work in Taiwan.

What you’ll do at Jamf:

At Jamf, we empower people to be their best selves and do their best work. The Enterprise Customer Success Manager’s (ECSM) primary goal is to ensure successful Apple deployment within the Jamf portfolio of products to drive customer engagement, adoption, and retention. They work closely with Jamf customers to ensure overall satisfaction through proactive touch points, executive business reviews, success planning, and provide other supportive guidance. This role requires an understanding of Jamf products, customer environments, and common technical workflows. ECSM’s are expected to be the advocate for the customer inside Jamf and collaborate with other departments to help achieve their customer’s goals

What you can expect to do in this role:

• Manage customer satisfaction of owned accounts through exceptional service and attention to detail to ensure retention
• Establish and maintain a trusted advisor relationship by recommending workflows and environmental best practices
• Understand and promote the value of Jamf products and services to customers
• Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally
• Conduct scheduled meetings with stakeholders at company to track and record progress on projects as well as look toward the future planning
• Work with customers via Zoom/phone, email, Slack etc. to understand critical goals, challenges, and key performance indicators
• Partner cross-departmentally to advocate customer needs/issues
• Identify and facilitate opportunities for customer growth and engagement with Jamf
• Travel to Jamf Taipei office and customers in Taiwan as required by business
• Other duties and special projects as assigned

What we are looking for:

• 4-year / Bachelor's Degree (Preferred), A combination of relevant experience and education may be considered
• 2+ years of experience with customer-facing account management (Required)
• Experience communicating technical topics to both technical and non-technical audiences (Required)
• 1+ years of experience with Apple products in a professional setting (Preferred)
• Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce) (preferred)
• Team player with proven ability to execute across a cross-functional team
• Strong attention to detail
• Ability to multi-task and prioritize duties
• Proven track record of driving adoption and identifying/remediating risk with the goal to help facilitate a customer's renewal
• Ability to engage with and establish trust and rapport with all levels of customers and employees
• Native Mandarin Chinese (required), business level English (required)
• Additional languages: business level Korean and/or Japanese a plus but not required
• Preferred Certifications/Licensures: Jamf 100, Jamf 170, Jamf 200, Jamf 300, Jamf 370, Jamf 400

Why Jamf?

• Named a 2022 Best Workplace in Technology by Great Place to Workand Fortune Magazine
• Named a 2023 Best Workplaces for Women™ by Great Place to Workand Fortune Magazine
• Named a 100 Best Companies to Work For by Great Place to Work® and Fortune Magazine
• We train and we then we give you the room to grow. We offer a clear and defined customer support career path, but our Jamfs also choose to explore horizontal career growth to discover new interests and opportunities.
• Our Support teams are the technical experts solving problems big and small for our loyal customer base. Tech support is human support and you will know you are making a real and meaningful impact for our more than 70,000 global customer base.
• Our customers are some of the most loyal in the world. We put people over profits – which is why our customers keep coming back to us!

What is a Jamf?
You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion and diversity, social responsibility, and are someone who just wants to do the right thing.

What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf’s purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.

We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology – freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.

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