Software Engineer II - ServiceNow

At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.

Jamf offers remote and hybrid positions. Depending upon the role, work in the office, connect 100% remote from your home, or find the blend that works best for you.

What you’ll do at Jamf:

The Business Operations Software Engineer II will work across multiple teams at Jamf to help meet the needs for core business systems. Tasks range from root-cause analysis of end user issues, efficiently developing processes and code to improve our company and building experiences to improve both internal Jamf users and external Jamf customer interactions. The primary function will be systems application development and integrations with operational systems throughout the company.

EDUCATION & CERTIFICATIONS

• 4 year / Bachelor's Degree (Preferred)
• A CSA (ServiceNow Administrator) and CAD (Certified ServiceNow Developer) Certification Required.

What you can expect to do in this role:

• Create, improve and maintain software components utilizing appropriate software language(s) while applying the necessary engineering theory and logic to meet overall project requirements.
• Assist in the coordination of component changes with related elements to ensure seamless flow and continuity.
• Assists others in owned components and other fundamental expertise areas
• Lead the development, implementation and testing tasks in different development projects tied to systems, modules and functionality
• Work with and guide other team members when needed
• Manage the documentation creation and updates related to any development tasks
• Support and troubleshoot issues relating to custom development that have been created via the Helpdesk system with a high level of customer satisfaction and in a timely manner
• Create different configuration & infrastructure environments in a development lab to troubleshoot issues and offer possible solutions
• Maintain connections between core business systems
• Any other task or projects as assigned
• 2 -4 years experience developing enterprise grade modules with understanding of software, testing and quality assurance processes.
• 2 -4 years demonstrated experience in python, javascript, or bash scripting language (to include at least one mainstream objective oriented or functional language) and tools based on position requirements (Required)
• Working knowledge of the ServiceNow (Preferred)
• Experience in javascript and modules (Preferred)

What we are looking for:

• Performs all job responsibilities in alignment with the core values, mission and purpose of the organization o
• Adheres to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity
• Supports and promotes a positive, inclusive workplace one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work
• Strong Communication Skills
• Proven Analytical Skills o Ability to interact effectively with co-workers in a results driven culture
• Good Listening Skills o Ability to engage with and establish trust and rapport with all levels of customers and employees o Solution focused ability working collaboratively in a fast paced environment
• Works in a general office environment: well-lighted, air-conditioned area, with moderate noise levels
• Ability to multi-task without loss of efficiency or composure
• Periods of high stress and fluctuating workloads may occur
• Will be required to maintain composure under challenging customer (internal or external) interactions
• May be asked to work outside of regular business hours as needed, including overtime or on call

Why Jamf?

• You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.

• We put people over profits – which is why our customers keep coming back to us.

• Our volunteer time off allows employees to support and give back to our communities.

• We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.

• 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).

• Over 100,000 Jamf Nation users, the largest online IT community in the world.

JAMF Software is an equal opportunity employer and does not discriminate with regard to race, color, national origin, age, religion, disability, gender, sexual orientation, gender identity, genetic information, familial status, marital status, military status, or any other characteristics protected by federal, state, and local applicable fair employment practices laws. The requirements and demands in this description represent those that must be met by an employee to successfully perform the functions of this job. This is not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job, rather it is intended to be a reflection of those essential for recruitment and selection, for making fair job evaluations and for establishing performance expectations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise. It does not alter the "at will" employment relationship between the company and the employee.

What is a Jamf?
You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion and diversity, social responsibility, and are someone who just wants to do the right thing.

What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf’s purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.

We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology – freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.

Get social with us and follow the conversation at #OneJamf