Partner Manager, Customer Relationship Manager (CRM)

Title:   Partner Manager, Customer Relationship Manager (CRM)

Location:  Southern California region - Remote with client visits – US

Reports to: SVP, SmartDigital

The Role:  

The CRM Partner Manager oversees and manages our certified CRM partners across multiple OEM client dealer solutions. The position is the point of contact for all CRM deliverables and will effectively oversee multiple projects and work streams to ensure program delivery is on time and within budget, while exceeding client expectations. The CRM Partner Manager will oversee all program activities supported by a team consisting of CRM providers, OEM Program Directors, Project Management and Technical Teams.

The Impact You Will Have in This Role: 

You will be responsible for influencing OEM customer journey strategies by bringing new enhancements and technologies to the CRM providers. You will also contribute to growth and retention of our OEM and their customer.

What You’ll Be Doing in This Role:

• Manage CRM Road Map with certified partners to prioritize and ensure timely and accurate delivery of stated business objectives and ensure success with the OEM and their Dealers
• Work directly with the OEM dedicated personnel remotely to deliver day-to-day operational elements of program
• Assess client needs and determine best solution to exceed the client’s expectations
• Development and delivery of presentations for clients regarding program status and results
• Manage the relationships with our valued partners and tangential partners supporting the CRM requirements for the OEM.
• Work with program managers to deliver business requirements and project plans as appropriate to meet changing client needs and requirements
• Audit CRMs for compliance on a bi-annual basis, post results and work with providers to ensure full compliance.  

Leadership Responsibilities:

• Support departmental goals and other operational activities in partnership with leadership
• Perform regular One-on-One’s with vendor partners and facilitate team meetings
• Actively participate in organizational goal setting and establishment of organizational objectives for CRM initiatives on behalf of the SmartDigital organization.

Qualifications of This Role:

• Minimum of 5-7 years’ experience working directly at a CRM or OEM managing CRM activity
• General understanding in the areas of automotive digital marketing, websites, digital advertising, leads, CRM, marketing analytics, ROI, etc.
• Engaging personality with the ability to connect with a diverse range of people
• Self-starter with ability to manage multiple projects
• Ability to lead internal and external meetings and be an articulate and active participant, ensuring the discussion stays on track
• Ability to deliver instructions in a clear and concise manner; providing the proper materials and documentation when necessary
• Excellent verbal and written communication skills and confident with group presentations
• Identify risk and work with other leader and internal group to resolve conflict
• Superior analytical and organizational skills and demonstrated ability to pay attention to details
• Take ownership and accountability over the process ensuring success
• OEM and Dealer oriented team player with the ability to motivate the internal team while providing program leadership

The Hiring Manager Says: 

I am looking for someone who has in-depth experience on how CRM tools work and have the ability to manage 15-20 providers to insure timely release, data quality and form long lasting relationships.

The Way We Work:

• Leader Led
• Remote First
• Foster Flexibility
• Reward Performance
• Time off Matters

Company Mission  

J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges.   

Our Values  

At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture.   

J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

J.D. Power is an equal-opportunity employer and compliant with AODA/ADA legislation. Should you require accommodations during the recruitment and selection process, please reach out to [email protected]

To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.