Solution Engineer North-America

Are you passionate about leveraging innovative technologies to drive digital transformation? Are you ready to make an impact in the world of industrial automation? Connect with IXON! We are seeking a talented and motivated Solution Engineer to join our North-American team.

At IXON, we connect machines with their builders. We are at the forefront of revolutionizing the way machines are connected, monitored and controlled. By providing an end-to-end solution, consisting of our in-house developed cloud platform and connectivity hardware, we empower machine builders with the tools and technology to stay future-proof and transform the way they do business. All with one goal: more efficient production with the lowest possible impact on the world.

This is what energizes you

As a Solution Engineer at IXON, you will play a pivotal role in providing technical guidance to our clients, ensuring seamless integration and optimal utilization of our remote access and IIoT solutions. From initial exploratory discussions with machine builders to presenting conceptual solutions alongside our sales representatives, you’ll be at the forefront of driving project success. Following the conceptualization phase, you’ll transition seamlessly into supporting our clients throughout the implementation and utilization of our innovative solutions.

Within this role your daily responsibilities will include:

• Provide technical support to clients, including troubleshooting, issue resolution, and guidance on product features and functionality;

• Collaborate with clients to understand their unique requirements and recommend tailored solutions to meet their needs;

• Assist in the implementation and configuration of IXON's remote access and IIoT solutions, ensuring smooth deployment and integration with clients' existing systems;

• Conduct training sessions and workshops for clients to enhance their understanding and utilization of our products and services;

• Serve as a liaison between clients and internal teams, conveying client feedback, feature requests, and potential enhancements to drive product improvement;

• Stay updated on industry trends, best practices, and emerging technologies to continuously enhance our offerings and support capabilities;

• Contribute to the development of knowledge base articles, documentation, and other support resources to assist clients in self-service and troubleshooting.

Requirements

This makes you successful

Your success in this role hinges on your ability to level with clients, understanding their unique requirements, and translating them into effective solutions. By combining technical expertise with exceptional communication skills, you'll navigate complex challenges with ease, driving positive outcomes for both our clients and IXON.

In addition, it would also be nice if you identify with the following points:

• Bachelor's degree in Engineering, Computer Science, or related field.

• Proven experience in technical support, solutions engineering, or a similar role within the software or technology industry.

• Strong understanding of networking concepts, protocols, and security principles.

• Familiarity with Industrial Internet of Things (IIoT) technologies and concepts is highly desirable.

• Proficiency in programming languages such as Python, Java, or C++ is a plus.

• Excellent communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.

• Customer-focused mindset with a passion for delivering exceptional service and support.

• Ability to work independently and collaboratively in a fast-paced, dynamic environment.

• Willingness to travel occasionally for client meetings, workshops, and conferences.

Here’s what we offer you

• Opportunity to work at the forefront of innovation in the IIoT industry, contributing to transformative solutions that empower businesses worldwide.

• Collaborative and inclusive work culture that values creativity, initiative, and continuous learning.

• Competitive compensation package, including salary, benefits, and opportunities for professional growth and advancement.

• Chance to make a meaningful impact by helping clients optimize their operations and drive business success through our cutting-edge technologies.

Ready to dive in?

Start your journey and connect with IXON! ​Applying is quick and easy, just click the button below.

Need more details? Connect with our recruiter, Stan Smeets, by calling +31643241318 or send an email to [email protected].

Agency interest in this vacancy is not desired.