Senior Director of Site Reliability Engineering

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

At Axon, we build mission-critical products that save lives. As Sr Director of Infrastructure Engineering, you will lead the team that powers the Axon Platform. The Infrastructure Engineering team ensures that our cloud products achieve the high level of availability, performance, and quality that is critical for emergency responders to do their jobs. This is an important role, and by reporting directly to our VP of Platform Services, you will have an opportunity to collaborate with other engineering leadership across the orgs to create a strong technically-minded minded culture that can move fast, operate at scale, and reduce toil.

Beyond owning the infrastructure for our products, you will also have a key goal: making our engineers’ live as easy as possible. You will drive the right tools and processes to ensure that our product teams can build and deploy quickly while maintaining a high degree of quality. You live and breathe operational excellence and are obsessed about mitigating any issues that negatively impact our customers.

Our infrastructure engineering team shapes the raw IaaS provided by hyper scale cloud providers like Azure and AWS, and molds it into the application environment in which our product teams build their services. We are cloud agnostic and run discrete, isolated regions around the world on AWS and Azure. The team also owns core share services like our load balancers, DNS, and VPN. They design and operate our compute environment and provide a portfolio of data stores for use by our teams.

What You’ll Do:

Location: Seattle, WA, United States or Remote
Reports to: VP of Platform Services
Direct Reports: 5-7 Engineering Managers with a global team of ~50 spread across North American, UK/EU and APAC.

• Apply software engineering to infrastructure development and management
• Maintain and improve Axon’s production system reliability and availability, consistently meet or exceed SLA obligations
• Drive strategic improvements in systems, processes, and practices, and build a culture of automation
• Work with key members of the architect team and partner teams to drive definition, implementation and adoption of infrastructure and devops technical strategies
• Hire, develop and nurture a world class SRE/infrastructure engineering team
• Stay current on advancements in infrastructure landscape and influence adoption across enterprise
• Provide 24X7 production support for product teams and SRE-owned services
• Provide hands-on coaching and guidance for the engineering team in solving hard problems
• Accurately and confidently communicate status of team and initiatives to Sr. leadership
• Forecast and manage infrastructure budget and spending (Capex, Opex)

What You Bring

• Bachelor’s degree in Computer Science or related field preferred
• 12+ years’ experience in SRE, DevOps or Software Engineering with 8+ years in management
• Experience in development & operation of cloud IaaS and PaaS offerings such as Azure, AWS or GCP
• Experience with strong knowledge of automating Cloud base deployment like Terraform for configuring, building and deploying changes
• Understanding of containerization and orchestration technologies (Docker, Kubernetes, etc.)
• Ability and eagerness to quickly learn new technologies and approaches
• Experience working within an Agile Software Development Lifecycle
• Strong people and organizational leader
• Strong communication skills, both verbal and written

Optional:

• Have successfully led global engineering teams for over 4+ years
• Experience in leading both SRE and software engineering
• Experience with Service mesh (e.g. Istio)
• Experience with Linux administration skills (CentOS, Ubuntu, etc.) is a plus
• Familiarity with configuration management systems (e.g. Chef, Puppet, Ansible) is a plus
• Working proficiency with one or more high-level programming languages used in systems engineering such as C, C++, Python, Golang or Java.
• Familiarity with distributed source control systems like GitHubKnowledgeable of CI/CD automation development (Jenkins pipelines ideally)

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

The Pay

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 171,000 in the lowest geographic market and USD 329,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits (http://www.axon.com/careers/benefits).

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.