Lead Professional Services Consultant

Who We Are:

Ivanti's platform makes it possible for employees to stay productive, secure and engaged wherever they are. That starts with us. With headquarters in Utah, offices in London and Paris and nearly 3,200 employees in 25 countries around the world, we are the Everywhere Workplace – it's a great time to work for Ivanti!

We anticipate our customers’ needs, we are highly responsive, and we deliver innovative solutions that exceed their expectations. Our mission is to be a global technology leader enabling organizations to thrive in the Everywhere Workplace – automating the tasks that discover, manage, secure and service all of their IT assets.

Our Culture - Inspire, Innovate & Grow:

Our mission is to be a global technology leader, enabling organizations and our people to thrive in the Everywhere Workplace. A core value at Ivanti is maintaining an environment where all perspectives are heard, respected and valued. We foster a culture where we can all grow, learn, add value and thrive – while achieving new levels of performance together. Ivanti is the right size. We are large enough to be stable and strong, but small enough so your work and opinion actually matter. Our continued success begins with you!

Why We Need you!

The position requires the ability to execute projects both independently and in conjunction with other consultants and partners, and to implement high-quality technical solutions based on industry best-practices and complex business and technical requirements.

Customer projects include new implementations, upgrades, health-checks, and tailored workshops/training.

Ideal candidates will demonstrate the ability to combine the need to meet and exceed customer expectations whilst operating within stated project parameters.

The Professional Services Consultant will be a key contributor to best practices and implementation standards along with the rest of the EMEA and wider Technical Services teams.

What You Will Be Doing:

Analysis & Design

• Lead workshops to perform detailed requirements analysis, information gathering on client expectations and technical baselines for writing or technical review of Statements of Work and production of detailed requirements definitions
• Assist in writing or validating the scope of work and technical assumptions of Statements of Work
• Produce high quality, scalable designs based on functional requirements, customer environments and standards and current best practices

Build & Deploy

• Perform consultation, implementation, testing, documentation, and knowledge transfer for billable engagements
• Support customers with pilot and production implementation and rollout

Operate & Optimise

• Lead customer handover workshops and orientation sessions
• Perform health assessments of customer implementations and provide recommendations
• Stay up to date on emerging technologies and products, including attaining certifications and participation in industry events as appropriate
• Lead customer technical / strategic alignment sessions.

Additional Responsibilities

• Work with the Professional Services organisation to maintain both company and department goals
• Maintain and develop knowledge of the Service Manager (ISM) solutions portfolio and specific practice area offerings
• Conduct consulting engagements and deliver solutions in a timely and effective manner.
• Assist in the development of Service Manager (ISM) service offerings, including definition of tasks, deliverables, and standard estimates
• Help to document best practices in developing and deploying Service Manager (ISM) solutions, and feed them into our knowledge base for reuse by customers and partners
• Provide regular update/reports to the both the project and account teams

To Be Successful in The Role, You Will Have:

• Strong in infrastructure architecture and design of complex Service Management solutions
• Strong practical Windows systems administration skills.
• Familiarity with Service Management concepts, processes and standards
• Understanding of modern IT production data centre and hosting operations including virtualization and ideally cloud platforms
• A good practical understanding of Web-based application delivery, including IIS server platforms
• Experience with supporting technologies such as Load Balancing, DNS, Firewalls
• Some scripting knowledge (VB, PowerShell, Javascript) useful
• Excellent communications and interpersonal skills
• At least 10 years of previous consultancy experience
• Completed ITIL certification would be beneficial
• Due to the international reach of the role, the successful candidate is expected to speak fluent English and French. Any additional languages from the region would be a strong advantage, especially Italian and Spanish.

At Ivanti, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Ivanti believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

If you require special assistance for the best interview experience, please contact us at [email protected].