South Africa onlyISTA Personnel Solutions South Africa is a global Business Process Outsourcing (BPO) company partnering with a U.S. client in the elderly home-based care and healthcare services sector. We are seeking a Customer Service Representative to join our after-hours team.
Working Hours
- 36 – 45 hours per week
- Shorter shifts during weekdays and longer shifts (up to 12 hours/day) over weekends
- Hours may change based on operational requirements
PLEASE NOTE
- Work Environment:This is a fully remote role.
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support awired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
- Public Holidays: You will be required to work on all South African public holidays (compensated as per BCEA).
Responsibilities
- Answer all incoming calls
- Resolve client and nurse queries within the scope of after-hours support
- Respond to queries via the texting platform in a timely manner
- Notify clients and replace caregiver callouts as necessary
- Confirm caregivers 1–2 hours before shift start
- Perform initial intake for callers potentially interested in services
- Document all scenarios on the platform and update caregiver schedules
- Assist with non-urgent admin projects as required
Requirements
- Fluent in English
- Compassionate, confident, responsible, and reliable
- Customer service experience required
- Adaptable and flexible regarding work hours
- Excellent phone and computer skills
- Bonus: Staffing and/or healthcare experience
If you are not contacted within 14 working days, please consider your application unsuccessful.
United States
IN, KE + 3 more
KE, NA + 2 more
