As a Network Support Engineer, your primary focus will be to provide Tier 2 end-to-end monitoring, troubleshooting, and technical support for both wired and wireless network systems, as well as various software applications in a multi-tiered service support environment.
Requirements
- Provide Tier 2 support for Intuitive digital products, and networking solutions directly and in coordination with other teams such as Field Service, Tier 1 Digital Technical Support, Digital Sales, and Technical Support to analyze and troubleshoot complex network connectivity problems, user access, and general software application support.
- Ability to coordinate activities with Service support Managers, Engineering, Clinical Customers, Hospital IT departments and Field Service Organization with respect to negotiating network connectivity.
- Work closely with Product Support and Engineering to develop troubleshooting tools, documentation, and features to enhance remote access capability, effectiveness, and usability.
- Learn and maintain Tier 2 level of knowledge of all Intuitive products.
- Learn and follow all Intuitive policies and procedures.
- Record, track, and manage complaints using Intuitive’s business systems.
- Create and maintain active directory accounts and PKI certificates.
- Oversee and implement new configurations, upgrades, and other enhancements across all networked solutions
Benefits
- market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity