IntuitiveIN

Network Support Engineer - Weekend Shift

Intuitive Surgical, Inc. is an American company that develops, manufactures, and markets robotic products designed to improve clinical outcomes of patients through minimally invasive surgery, most notably with the da Vinci Surgical System.

Intuitive

Employee count: 5000+

Salary: 100k-150k USD

United States only

As a Network Support Engineer, your primary focus will be to provide Tier 2 end-to-end monitoring, troubleshooting, and technical support for both wired and wireless network systems, as well as various software applications in a multi-tiered service support environment.

Requirements

  • Provide Tier 2 support for Intuitive digital products, and networking solutions directly and in coordination with other teams such as Field Service, Tier 1 Digital Technical Support, Digital Sales, and Technical Support to analyze and troubleshoot complex network connectivity problems, user access, and general software application support.
  • Ability to coordinate activities with Service support Managers, Engineering, Clinical Customers, Hospital IT departments and Field Service Organization with respect to negotiating network connectivity.
  • Work closely with Product Support and Engineering to develop troubleshooting tools, documentation, and features to enhance remote access capability, effectiveness, and usability.
  • Learn and maintain Tier 2 level of knowledge of all Intuitive products.
  • Learn and follow all Intuitive policies and procedures.
  • Record, track, and manage complaints using Intuitive’s business systems.
  • Create and maintain active directory accounts and PKI certificates.
  • Oversee and implement new configurations, upgrades, and other enhancements across all networked solutions

Benefits

  • market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Salary

Salary: 100k-150k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Intuitive

Learn more about Intuitive and their company culture.

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At Intuitive, we are revolutionizing surgery through groundbreaking technology and a relentless focus on advancing minimally invasive care. Since our inception in 1995, we have been at the forefront of robotic-assisted surgery, driven by the belief that minimally invasive care is life-enhancing care. Our flagship da Vinci Surgical System, first launched in 2000, has transformed the landscape of surgery, enabling surgeons to perform complex procedures with enhanced precision, control, and vision. This innovation has expanded the possibilities for minimally invasive interventions across a wide range of specialties, including urology, gynecology, thoracic, cardiac, colorectal, pediatric, and general surgery.

Our commitment to innovation extends beyond the da Vinci system. We continuously strive to develop and integrate intelligent technologies that empower physicians and their teams. The Ion endoluminal system, for example, represents another leap forward, designed for minimally invasive biopsy in the lung. We are dedicated to a future where surgery is more effective, less invasive, and easier on surgeons, patients, and their families. Through a combination of ingenuity, advanced systems, progressive learning, and value-enhancing services, we aim to help physicians and healthcare systems optimize care delivery and achieve the best possible outcomes for patients worldwide. Our ongoing research and development, supported by thousands of patents, fuel our mission to continually refine and expand the capabilities of robotic-assisted surgery, making a profound impact on the lives of people around the globe.

Employee benefits

Learn about the employee benefits and perks provided at Intuitive.

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Pet Insurance

Offers pet insurance.

Sabbatical

Offers sabbatical leave.

Commuter Benefits

Offers commuter benefits.

Mental Health Benefits

Provides mental health benefits.

View Intuitive's employee benefits
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Intuitive

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Intuitive hiring Network Support Engineer - Weekend Shift • Remote (Work from Home) | Himalayas