United States onlyInterplay Learning, the leader in immersive learning for the skilled trades, now includes Industrial Training International (ITI), the global leader in specialized industrial learning solutions.
Leveraging instructor-led training, online simulations, AI, and VR, Interplay helps organizations and educational institutions upskill faster, reduce risk, and increase operational readiness.With nearly 600,000 people trained, Interplay is shaping the future of workforce development, building better careers and better lives. Visit www.interplaylearning.com to learn more.
Awards & Recognition:
- 2024 Facilitiesnet Readers' Choice Award Winners for Software
- Forbes 2024, America's Best Startup Employers
- 2024 Fast Company Most Innovative Companies
- 2024 AHR Expo Innovation Awards Winners for Software
- Built-In, Best Midsize Places to Work In Austin 2023 & 2024
Interplay Learning Ethos:
At Interplay, we love what we do. We embrace our daily challenge to push technological limits to invent better ways to make learning easier and training more powerful. We attract passionate people and invite spirited discourse. We celebrate that our jobs fit our lives, not the inverse. We are uncompromising in our belief that together: we can build better training, build better careers and build better lives for customers and our team.
Position: Senior Customer Success Account Manager (CSAM)
At Interplay Learning, our Senior Customer Success Account Managers (CSAMs) are trusted advisors to our Mid-Market and Strategic customers. Once onboarding is complete, you’ll ensure customers realize meaningful value, drive adoption, and partner with them on renewals and growth.
You’ll own a portfolio of 30–50 accounts, build executive relationships, and directly impact retention and revenue.
This role is fully remote, with the option to work from our Austin, TX office.
Why this position:
- Meaningful, impactful work
- Mission-driven company
- Career development in a dynamic, high growth environment
- Passionate, collaborative team
- Innovative product - EdTech, VR, AI
What you'll do:
- Build Strategic Relationships: Become the go-to advisor for executives and stakeholders across your accounts.
- Drive Adoption & Value: Guide customers to get the most from our platform and drive measurable ROI.
- Manage Renewals & Growth: Lead renewals and expansion conversations.
- Lead Business Reviews: Run QBRs/EBRs that showcase impact, align on goals, and highlight outcomes.
- Advocate for Customers: Be their voice internally—relay feedback and influence product and process improvements.
Who you are:
- Strategic & Accountable: Own your accounts and deliver results with ownership.
- Relationship-Driven: Build trust at all levels—from operations to the C-suite.
- Problem Solver: Adaptable, creative, resourceful, and driven by data-informed solutions.
- Clear Communicator: You excel at storytelling, presentations, and inspiring action.
- Collaborative & Curious: A growth-minded team player, eager to learn and contribute.
Requirements:
- 5+ years in a customer-facing SaaS role, with a proven track record in renewals and account growth.
- Familiarity with EdTech, Training, eLearning, L&D, HRTech, or similar SaaS verticals (preferred).
- Industry knowledge a plus—skilled trades, facilities maintenance, manufacturing, construction, or heavy equipment.
- Comfortable using Salesforce, ChurnZero, and AI tools like ChatGPT, Gemini, or Perplexity.
Please note the following about our hiring process:
- As a next step, we will ask you to record an intro video for the hiring team if your application looks like a potential match. Instructions will be sent.
- Candidates must be authorized to work in the United States for any employer without stipulations and be residents of the United States.
- Following the offer, all roles require I-9 verification, E-Verify, a background check, and a drug and alcohol test.
Pay: $90-95k base salary + 15% of salary bonus (bi-annually upon GDR goal attainment), 5% upsell commission (quarterly)
Why you'll love working with us:
- Remote-first & flexible hours – Offices in Austin, TX; Deer Park, TX; Woodland, WA; and Cleveland, OH.
- Learning & growth – Annual learning reimbursement.
- Family-friendly policies – Support for work-life balance.
- Generous time off – 3 weeks PTO, 1 week Winter Break, holidays, and sick days.
- Comprehensive benefits – Medical, vision, dental, and 401(k) match.
- Equity – Private Company Equity Options
- Wellness – Mental and physical health resources and social events.
Join us and grow with a team that values you!
Diversity Statement
At Interplay Learning, diversity and inclusion are fundamental to who we are and how we operate our business. We’re building a diverse workforce that cultivates and supports all individuals for the betterment of each other, our company, and our customers. We believe a culture of equality creates a stronger work environment for all employees and that we are all accountable for encouraging and celebrating diverse voices. Interplay Learning commits to promote and recognize principles of fairness, equity, and social justice in relation to, and across, intersections of race, age, color, disability, faith, religion, ancestry, national origin, citizenship, sex, sexual orientation, social class, economic class, ethnicity, gender identity, gender expression, and all other identities represented among our diverse membership.
We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, and individuals with disabilities to apply. Interplay Learning is an equal opportunity employer and welcomes everyone to our team. If you need any reasonable accommodation at any point in the application or interview process, please let us know.
Equal Employment Opportunity
Interplay Learning is committed to providing equal employment opportunity (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, pregnancy, marital status, gender identity or expression, status as a veteran, or any other legally protected characteristic or activity in accordance with applicable federal, state and local laws.
As a federal contractor, Interplay Learning takes affirmative action to employ and advance employment of individuals with disabilities and protected veterans.
Interplay Learning does not discriminate against employees or applicants for discussing, disclosing, or inquiring about compensation.
Drug Testing & Background Testing
The company conducts background checks after extending offers of employment. These screenings are performed by third-party specialists. All roles require I-9 verification, E-Verify, a background check, and a drug and alcohol test. Additionally, depending on the position, candidates may undergo employment history verification, DMV record check, reference checks, education and credential verification, and a credit history review.
