United States onlyOverview
At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News).
Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive.
We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour.
This role is responsible for creating and maintaining Amadeus driven technology (Smart Flows, Smart Script, Quality Monitor and Concur Compleat) to support multiple servicing platforms within Altour corporate travel.
The objective of this role is to support our corporate travel division with creative solutions that increase productivity related to the agent workflow process, end-to-end automation, client services and operational quality assurance.
This position reports to the Manager of Automation Development with a high level of communication between departments.
Responsibilities
Smart Flow and Smart Script Creation and Management
- Develop effective and efficient automation to provide agents an end-to-end booking solution
- Weekly script updates which include thorough QA testing of all key scripts
- Create and maintain documentation
- Assist in analysis, UAT support, and postproduction support as needed
- Provide recommendations for optimization of existing automation features, operational processes and capabilities where applicable to promote standardization and efficiency.
- Recommend new solutions and processes needed to meet team, client, reporting & operational goals.
Product Management
- Work with stakeholders to identify the business needs.
- Determine the best approach for delivery.
- Communicate regularly and effectively on the status of all current projects.
- Respond proactively and in a timely manner, in adherence to department service levels to service requests, project updates and agreed upon requests for information.
- Conduct and/or participate in meetings to provide an overview of systems and integration processes and technology as needed including the preparation of documentation as required.
- Providing administrative and technical assistance to training team/operations.
Qualifications
Industry Experience
- Experience creating Amadeus Smart Scripts, Amadeus Smart Flows, and use of Amadeus Quality Monitor tools
- Background successfully integrate Smart Scripts with APIs or Databases.
- Proficiency in deployment of solutions to agents
- Substantial skills and proven working knowledge of Amadeus with an understanding of corporate travel industry standards
Technical Skills
- Experience and understanding of version control concepts and practical application of systems
- Knowledge of the entire Microsoft Office suite of products
- 3 or more years of Amadeus Automation development
- Experience using Concur Compleat
- Bachelor’s degree or equivalent experience
- Compleat: agency experience
- Sabre: Scripting, Red Apps programming
- Amadeus: Smart Scripts, Smart Flows
Soft Skills
- Strong teamwork and interpersonal skills
- Excellent verbal and communication skills.
- Strong organizational skills required to handle multiple projects and priorities simultaneously
- Must be able to work independently and complete deliverables on time and with the highest level of quality
- Strong critical thinking skills
PAY AND BENEFITS
Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.
The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.
This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.
Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
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