Senior Onboarding / Workforce Compliance Specialist

Essential Duties & Responsibilities

• Leads the organization, maintenance, and verification of all aspects of incoming IntelyPro applicants, ensuring compliance with regulatory and accrediting institutions.
• Assists in processing terminations and deactivations in accordance with quality, state, and local regulations.
• Partners with internal teams to maintain and update the IntelyPro database with accurate information.
• Ensures the monitoring and management of credentials and licenses for new candidates and existing IntelyPros.
• Acts as the point of contact for daily review and processing of all applications, ensuring accuracy, completeness, and adherence to processing time frames.
• Collaborates on the monitoring and management of credentialing and re-credentialing requirements, ensuring timely collection of renewal certifications.
• Accountable to stay informed about Local, State, and Federal regulations related to credentialing and onboarding in contracted environments.
• Creates consistent and timely follow-up processes for onboarding and re-credentialing records.
• Supports the management and escalation of issues from external/internal partners as needed.
• Participates in effective communication with providers, supervisors, and colleagues, addressing questions or issues related to credentialing and hiring.
• Presents accurate and up-to-date information during internal discussions and meetings.
• Develops recommendations and feedback for process improvements and standardization practices.
• Performs tasks with precision, following internal SOPs precisely, and meeting productivity standards outlined in department metrics.
• Facilitates communication between external providers, vendors, and internal colleagues or supervisors.

Qualifications

• High School Diploma required; Associate’s/bachelor’s degree preferred in a related field.
• Minimum of 3 years of experience directly with healthcare nurse staffing, particularly in high-volume onboarding.
• Previous customer service and/or healthcare credentialing experience desired, including internships.
• Positive team-oriented attitude with the ability to stay focused under normal or heavy distractions.
• Ability to manage change, delays, or unexpected events appropriately.
• Excellent communication skills (written and oral), interpersonal skills, and analytical/problem-solving skills.
• Ability to multitask and handle interruptions within a fast-paced environment.
• Proficient in operating a general computer, copier, scanner, and telephone.
• Maintain confidentiality and demonstrate organizational and problem-solving skills.
• Work independently, prioritize activities, and use time efficiently.

Physical Demands

• While performing the duties the physical requirements are:
Office Based Positions:
• Constantly reach to use computers, monitors, and other office equipment
• Constantly need to view objects at close and distant ranges
• Constantly communicate with others verbally and in writing
• Frequently required to sit or stand
• This position functions in an office and technical environment and requires fine manipulation and simple grasping toutilize the computer and other standard office equipment.
• Required occasional lifting and transporting of items weighing up to 25 lbs.
• This position may require occasional travel.