United States onlyOverview
InteLogix is seeking a Fraud Analyst to join our organization, remote. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.
Who we are:
At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.
What’s the role about?
If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!
In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
- Are you energetic, enthusiastic with an engaging personality?
- Are you driven to deliver effective results while providing excellent customer service?
- Do you have extraordinary communication skills?
What’s in it for YOU?
- Paid Training
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Employee Discounts
- Full-time, non-seasonal
- Career Advancement
- Ability to work remotely
- Early access to earned wages via PayActiv
- Access up to 50% of earned wages (capped at $500 per pay period)
Responsibilities
- Analyze network traffic and orders to assess risk and mitigate fraud
- Handle inbound calls regarding suspected fraud traffic, identify theft and credits
- Make outgoing calls to follow-up on fraud orders and secure equipment
- Review traffic patterns and orders for fraudulent activity
- Create cases for customers and update order information related to fraud
- Work on alarming cases from various fraud queues
- Operate in a fast-paced environment requiring timely data analysis and decision making
- Utilize system tools to close cases and prevent fraud loss
- Manage multiple systems and fraud queues simultaneously
- Manage high-volume workload to effectively mitigate fraud
Qualifications
What We Look for in a Candidate:
- Must provide your own computer monitor, remaining equipment will be provided
- Must be 18 years of age or older
- High School Diploma or equivalent
- Must have dedicated work space free of distraction
- Excellent communication skills
- Must have high-speed internet and ability to direct plug into ethernet portal
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
- Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
- Superb attendance, so you can be there when our customers need us
- Schedule flexibility and ability to work within hours of operation, 7 days a week between 8 a.m. and 12:30 a.m.
All job offers are contingent upon completion of a background check.
