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InsurityIN

Senior Customer Success Manager / Responsable senior de la réussite client

Insurity, Inc. is a premier provider of cloud-based software solutions aiming to optimize the operations of insurance carriers, brokers, and MGAs in the property and casualty insurance sector.

Insurity

Employee count: 1001-5000

Salary: 70k-137k USD

Canada only

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Insurity is seeking a Senior Customer Success Manager to build and enhance positive relationships with existing customers, helping them gain access to resources and tools to be successful using Insurity's products. The ideal candidate will have 3 years of experience in a customer success role, preferably in the software-as-a-service and/or insurance industry.

Requirements

  • 3 years in a customer success role, either within the software-as-a-service and/or insurance industry
  • 1 year working with national accounts (not just local or regional) or working with multiple partners
  • Strong customer support and emotional intelligence qualities
  • Strong written and oral English communication skills
  • Advanced digital literacy with MS Office (Word, Excel, PowerPoint)
  • Self-starter mentality with an eagerness to learn and ability to collaborate and work autonomously

Benefits

  • Comprehensive health coverage
  • Employer-matched retirement savings
  • Open PTO Policy
  • Flexible work environment
  • Award-Winning Onboarding
  • Mentorship program
  • Access to LinkedIn Learning and Kaplan
  • Discounted tuition through partnership with the University of Arizona Global Campus
  • Employee Referral Bonus program

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Salary

Salary: 70k-137k USD

Location requirements

Hiring timezones

Canada +/- 0 hours

About Insurity

Learn more about Insurity and their company culture.

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Insurity, Inc. is a leading provider of cloud-based software solutions for the property and casualty (P&C) insurance sector. Founded in 1985, Insurity is headquartered in Hartford, Connecticut, and has developed a wide range of offerings designed to enhance operational efficiency and profitability for its clients, which include insurance carriers, brokers, and managing general agents (MGAs). Insurity's software portfolio encompasses policy administration, billing, claims management, and analytics. The company prides itself on being at the forefront of technology, leveraging advanced capabilities such as artificial intelligence (AI) to streamline processes and improve customer experiences.

With more than 500 customers, including 22 of the top 25 P&C carriers in the United States, Insurity has established itself as a trusted leader in the insurance software industry. Their cloud-native platforms allow clients to launch new insurance products rapidly—often in less than 30 days—as well as transition seamlessly to operating within the cloud. This commitment to agility, combined with a strong emphasis on customer satisfaction and industry-specific knowledge, equips Insurity to address the complex challenges present in the ever-evolving insurance landscape. The company continues to innovate and adapt, consistently seeking to provide exceptional value and empower clients through its cutting-edge technology.

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Insurity

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