Sales Development Representative

Meet Instinct 👋

Instinct Science is an animal health software company that helps the world’s leading veterinary practices deliver exceptional patient care, improve staff efficiency, and minimize team stress and burnout. Our easy-to-use EMR platform acts as the nerve center for veterinarians, veterinary nurses, and support staff alike, fostering seamless collaboration across teams. With our January 2024 acquisition of VetMedux, a company providing trusted education (Clinician’s Brief) and clinical decision support (Standards of Care™, Plumb's) for veterinarians, Instinct has strengthened our commitment to delivering the mission-critical tools veterinary practices need to care for their patients at the highest level and with the best outcomes.

We’re fueled by compassion! Our team, our customers, and their patients and animal owners matter immensely to us. We put the Customer First; Act with Grace, Not Teeth; Do the Right Things for the Right Reasons; and know that Excellence is in our DNA.

If these values speak to you, you might be a good fit for our Sales Development Representative job.

A Sneak Peek of Your Role 🔭

This job, and the team at Instinct, is remote.

What You’ll Do 🐱‍💻

• Conduct research to identify and target potential clients in collaboration with the sales team
• Initiate meaningful conversations with potential customers via phone, email, and at trade shows
• Qualify inbound leads and schedule discovery calls for Account Executives.
• Educate prospects on the value of Standards of Care.
• Support lightweight onboarding experiments and share feedback with the product team.
• Collaborate with marketing and sales teams to refine messaging and improve lead quality
• Stay updated on industry trends, competitors, and customer needs to identify new opportunities

Who You Are 🐱‍💻

• Must Haves:
  • 1–2 years of experience in sales or customer-facing roles
  • Strong communicator, comfortable on the phone and via email.
  • Motivated by hitting activity metrics (calls, emails, booked meetings).
  • Quick learner, eager to understand veterinary practice needs.
  • Thrives in a high-velocity environment with shorter sales cycles (~30 days).
  • Naturally curious, eager to dig deeper, ask great questions, and continuously learn about customers, products, and the market.
  • Open to feedback, quick to adapt, and willing to apply new approaches to improve and grow consistently.
• Nice-to-Haves:
  • Prior experience in SaaS sales or healthcare/veterinary industries.
  • Familiarity with CRM tools (e.g., Salesforce, HubSpot).
  • Track record of exceeding activity-based KPIs in sales or customer success.
  • Passion for animal health or background working in/with veterinary practices.
  • Experience in high-velocity inside sales environments.

How Instinct will Care about YOU 🌞

• We offer a supportive and caring work environment.
• We are transparent, open, honest, and empathic, both internally and externally.
• We pay our team well.
• We offer medical, dental and vision benefits and 401K with match.
• We give our team owner-like flexibility over work and time-off, including time to innovate and Flow State Fridays.
• We offer a generous stipend that can be used for almost anything to allow you to bring your best self to work.
• We provide all-expense-paid time throughout the year together, including at our annual retreat.

Total Compensation range for this role is $50,000 - $95,000. This reflects the mix of base salary and variable commissions earned.

Instinct is an equal opportunity employer committed to equality and providing a pleasant work environment free from harassment or discrimination in any form. All employees will be treated equally without regard to race, color, religion, sex, sexual orientation, gender identity, family or parental status, national origin, ancestry, veteran, or disability status.

If you require accommodations throughout any part of the pre-employment process, please contact our People team at peopleteam@instinct.vet