Instacart is seeking a detail-oriented Workforce Project Management Analyst to drive key projects and deliverables focused on enhancing CX efficiency and cost management. This role involves workforce management readiness, capacity planning insights, data-driven decision-making, and process automation within the CX organization. The team works collaboratively with various CX pillars to optimize workforce processes and improve decision-making visibility.
Requirements
- Experience leading workforce management and capacity planning initiatives for 500+ FTE.
- Strong experience at gathering, analyzing, and presenting data to support strategic decision-making.
- Expertise in forecasting and capacity models, ensuring alignment with strategic objectives.
- Collaboration and cross-functional project management skills.
Benefits
- Highly market-competitive compensation
- Benefits offerings are variable based on candidate experience and skills
- Equity grants for new hires
- Annual refresh grants