Sales Systems & Tools Manager

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

At Instacart, our ad team’s vision is to connect consumers with the brands they love. We believe in the power of advertising to drive significant results for brands, consumers, and our shareholders alike. As a Sales Systems & Tools Manager within the Commercial Excellence organization, you will play a key role in building the tools and processes needed to scale our business, and ultimately contributing to Instacart’s growth and success.

About the Role

As a Sales Systems & Tools Manager, you will act as a liaison between the technical and non-technical departments. You will partner cross functionally with IT and business teams to design, implement, and maintain best-in-class technology solutions for Instacart’s Ads and Retail businesses. You will manage the day-to-day operations of the tools platform, including sales support on Salesforce and integrated third-party tools. In this role, you will also help influence the strategy for Instacart’s sales tools ecosystem to meet the growing needs of the business.

About the Team

The Commercial Excellence - Sales Capabilities & Strategy (SC&S) team empowers our sales teams by leveraging technology, data, and strategic insights to achieve operational efficiency and revenue growth. Systems & Tools (S&T) sits within SC&S, and is responsible for defining and executing the tooling strategy for sales enablement and effectiveness programs at Instacart. S&T is uniquely positioned to provide centralized tooling support to the sales organization by leveraging our partnerships, harnessing our technical skills, and tapping into our program management expertise.

About the Job

• Work with business stakeholders to analyze and document requirements on sales initiatives
• Partner with technical teams to design and deploy Salesforce solutions using agile delivery
• Run the day-to-day operations of the tools platform, including customizing SFDC as needed
• Support third-party tool pilots, integrations and maintenance to enhance sales productivity
• Own and drive enhancements to improve the quality, efficiency, and adoption of Salesforce
• Balance long-term and ad-hoc projects independently in a fast paced, dynamic environment

About You

Minimum Qualifications

• Bachelor's degree of higher in Business Administration, Finance, Engineering, or Computer Sciences
• 3-4 years of applicable experience, preferably in a digital advertising organization
• Salesforce Admin 201 Certification
• Aptitude with sales technology and enablement tools like Jira, Confluence, Tableau
• Strong communication skills, both written and verbal

Preferred Qualifications

• Prior CPQ experience