Customer Success Associate - Key Accounts

About Inspectorio

Inspectorio is the AI-powered platform for production chain integrity. We help retailers and brands manage risk, automate workflows, and protect the quality and compliance of every product—from raw material to finished good.

Our innovative platform seamlessly connects and digitizes supply chain processes to optimize decision-making, while providing real-time visibility and control over production chain operations.

Today, Inspectorio is used by over 12,000 customers, including some of the largest brands and retailers in the world.

About the role

AtInspectorio, the Key Accounts team is at the forefront of enabling customers to unlock the full value of our platform across quality, sustainability, and compliance functions.

As aCustomer SuccessAssociate,you’llplay a critical role in supporting ourCustomer SuccessManagers in delivering exceptional customer experiences.You’llwork on real projects that improve internal operations, support customer engagements, and contribute to driving platform adoption. This is an excellent opportunity for someone eager tolearnthe SaaS business, develop customer-facing experience, and gain exposure to enterprise client management.

What you'll do

• Support theKey Accounts teamby driving operational efficiencies, process improvements, and cross-functional collaboration.

• Develop a strong understanding of customers’ businesses, goals, and challenges.

• AssistinBusiness Reviewsand strategic check-ins with customers.

• Help prepare and present 360° views of customer health metrics and KPIs.

• Contribute to renewal and invoicing activities to ensuretimelycontract continuity.

• Support customer onboarding, configuration, and training aligned to their business processes.

• Helpidentifyand resolve customer concerns and blockers to adoption.

• Stay current onInspectorio’sproduct updatesand industry developments.

• Document customer insights and internal processes to ensureknowledgecontinuity across the team.

• Conduct basicbusiness analysisand process mapping in collaboration with internal teams.

• Describe the experience and attributes of the ideal candidate.

Qualifications

• Customer Relationship & Advocacy– Builds trust-based connections and supports the team inadvocatingcustomer needs internally.

• Customer & Business Insight– Gathers and applies business context to improve outcomes and customer engagement.

• Platform & Technical Acumen– Learns to navigateInspectorio’splatform, supporting client configurations and resolving usage challenges.

• Customer Journey Support– Assists with key lifecycle milestones including onboarding, engagement, and renewal.

• Effective Communication– Prepares materials for executive-level meetings andparticipatesin strategic conversations.

• Adaptability & Growth Mindset– Embraces feedback and change, eager to grow in a dynamic SaaS environment.
• Excellent English & Portuguese communication skills. (written and verbal)
• Genuine interest in SaaS software and eagerness to learn and grow in a tech-driven environment.
• Genuineinterest/ knowledge in manufacturing, supplychainor retail.

• Proficiencyin AI tools.

Benefits

Why it would be awesome to work with us

• 🍹Unlimited Annual Leave: We prioritize your well-being and trust you to manage your time.
• 🏝️ Flexible Working: Whether from home, a coffee shop, or our global hubs, work where you're most comfortable.
• 💪 Project Ownership: You get to lead the initiatives you're passionate about, professionally or socially.
• 🌱 Grow with us: We're invested in your personal and professional development.
• 🌎 Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation.
• 🤝 Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself.
• 🎉 Celebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture.

Our Values

• EXCELLENCE: We pursue mastery and craftsmanship. "Good enough" is our enemy. We have a thirst and desire for knowledge. There's always an opportunity to be better.

• AUTONOMY: We act independently when recognizing opportunities for improvement. We seek guidance and clear goals instead of orders. We self-assess the quality and impact of our work.
• COURAGE: We share our opinion, even if it's uncomfortable. We are candid with colleagues. We are willing to experiment and try something new, even if we're not sure it will succeed.
• HUMBLENESS: We crave opportunities to learn from the people around us. We leave our egos outside the office. We focus on listening to other perspectives.