Billing Operations Analyst

We are seeking a detail-oriented and analytical Billing Operations Analyst to join our team. In this role, you will be responsible for monitoring and managing order, billing and fulfillment queues. You will be expected to collaborate with cross-functional partners (Sales, Customer Success, Finance and Accounting) to resolve routine customer issues, validating customer contract details and billing rules to ensure accurate invoicing, compliance and actioning account adjustments.

• Collaborate with cross-functional teams to resolve billing issues and discrepancies
• Provide support to internal and external stakeholders on billing-related inquiries
• Maintain accurate records and documentation to support audits, reporting and compliance requirements
• Prepare reports and summaries related to invoices and collections status

• Bachelor's degree in Finance, Accounting, Business Administration, or related field
• 2-4 years of experience in billing operations or a related field
• Advanced Excel skills and experience with data analysis tools
• ERP/CRM Expertise (Netsuite, Salesforce) highly valued
• Prior experience in the software industry preferred
• Strong analytical and problem-solving abilities
• Excellent attention to detail and organizational skills
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Effective written and verbal communication skills
• Knowledge of billing processes and procedures
• Understanding of financial reconciliation techniques
• Familiarity with regulatory compliance in billing operations

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

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At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.