Customer Service Representative, THE OUT - 1 Year FTC

Customer Service Representative - 1 Year FTC

London, United Kingdom InMotion Ventures 2 Ltd

About us

Forget queues, added expenses, or trips before the trip. Think first-class cars and door-to-door service by Jaguar Land Rover.

You book. We deliver and collect. No check-in counters and everything is included in one price. This is what car rental should be.

You, a road trip, and the car you actually want to drive.

Powered by Jaguar Land Rover (JLR), THE OUT provides next-level car rental service. Car rental as it should be. Our 4.8/5 Trustpilot score demonstrates the strength of the service. Offering a unique and ever-changing fleet of cars from the iconic Defender and Range Rover to the all-electric Jaguar I-PACE and convertible F-Type.

“Jaguar Land Rover’s THE OUT is the ultimate car rental service” GQ Magazine

To find out more have a look at www.theout.com or search @theout.uk on Instagram.

About the Role

As THE OUT grows, so do our operational teams. The Customer Care Representative is an ambassador of THE OUT, providing excellent customer service and superior problem resolution in a positive, enthusiastic, and friendly manner. You will be communicating directly with our customers on the front line, across multiple channels, including email, live chat, social and phone.

You’ll be fully trained to ensure that you’re comfortable to go above and beyond and deliver a level of service that reflects our brand.

Requirements

What does a Customer Service Rep here do?

• Managing customer service comms across different platforms (phone, live chat, email).
• Providing an excellent quality service to all our customers
• Handling general administration duties
• Supporting the Fleet & wider teams as required

Skills & Experience

• Has proficient oral and written communication skills
• Has relevant 1+ years live chat or digital customer service experience
• Has 2 + years customer service experience, luxury brand desirable
• Is able to problem-solve on the customer’s behalf effectively and all within our tone-of-voice
• Is a good team player – working across multiple elements of THE OUT business
• Has energy, positivity and confidence even in dealing with difficult situations and conversations
• Is able to prioritise and handle multiple projects with tight deadlines
• Is flexible to work shifts including weekends and Bank Holidays

Key Relationships

· Customer Service Manager

· Fleet Operations Team

• All THE OUT team members (Fleet, Partnerships, Marketing, Product & Tech, Customer Service, wider team at Inmotion)

Benefits

What we offer

This is a contractor role with the potential to grow into a permanent employee as the company grows.

• An initial 12 month contract starting June 2024
• Potential to grow inside a fast-paced start-up environment

· 10 hour shift

• 25 days holiday plus bank holidays (adjusted based on shift)
• Enrolment into Company Pension Scheme

· Employee discount on rentals

· A day off for your birthday

· Casual dress

· Company events

· Life assurance

· Benefit scheme

• Sick pay (once probation period has passed)

· Work from home

· Job Types: FTC, Full-time

By applying to this position, you agree to allow InMotion Ventures Ltd (Abbey Road, Coventry, CV3 4LF, [email protected]) to collect, store and process your resume, contact details and any other personal data that you submit. If InMotion is providing recruitment services to a third-party, you also extend this permission to our end client.

We will process this data for recruitment purposes only. The data will be stored in our Applicant Tracking System, (which stores data in the U.S and is fully compliant with EU data protection laws), and we will not share it with anyone else.

We would like to keep this data until our open role is filled and may choose to keep it in our database for future roles for up to 12 months.

Here’s a link to our privacy policy. In this policy, you will find information about our compliance with GDPR (data protection law.) You can find how to send us a request to let you access your data that we have collected, request us to delete your data, correct any inaccuracies or restrict our processing of your data. You also have the right to lodge a complaint about the way we handle your data. If you have not heard back from us within 3 weeks, please assume your application has been unsuccessful.