United States onlyISG is looking for a Business Operations delivery lead. The Principal Consultant’s responsibility includes leading large/complex engagements to help assess/design/execute strategy for primarily business process sourcing transactions support and operational improvement projects related to Business Operations sourcing agreements.
Requirements
- Participates in some business development and sales activities
- Provides consultation services to clients and suppliers in areas of service delivery models (GBS/GCC, sourcing, and hybrid), project management, financial modeling, leadership, and contract negotiation
- Knowledge of how AI and Agentic AI solutions are applied to business processes
- Interacts directly with senior client and service provider executives
- Independently develops project work plans and customizes to meet client specifications as well as estimates staffing, task duration, and client staffing requirements
- Develops medium to large complex financial models and possesses a thorough knowledge of budgets, the budgeting process, and corporate finance for large or geographically global dispersed clients
- Oversees or develops the financial, statement of work, service level and contract terms portions of the RFP, for outsourcing related clients
- Assisting with the evaluation of service provider proposals and identifies potential strengths/weaknesses
- Develops strategy or tactics to move service providers to the client-desired outcome
- Supports both project work as well as within ISG. Supporting the development Intellectual Property and supporting sales initiatives/pursuits
- Assisting with the planning and the development of all project deliverables and assumes overall responsibility for staffing, budget, work plans, scope, project milestones, issues management and risk management utilizing ISG’s project management methods, tools and templates
Benefits
- Retirement Plan
- 401k Matching
Germany only
Canada only
GE and US only
