Event Operations Executive(12 Months FTC)

Company Description

Informa Markets creates global platforms for industries, specialist markets and customers to trade, innovate and grow, delivering over 550 events annually, specialist digital content and actionable data solutions.

Job Description

The Event Operations Executive is charged with supporting the Operations Manager(s) on the operational delivery of their allocated events.
You will be a highly organised, self-motivated and efficient individual, with the ability to work under your own initiative to meet deadlines and targets, as well as working towards operational process synergy across a variety of European event verticals simultaneously.

Operational Duties

• Create and maintain show specific project plans in the agreed format for review & sign off by individual Operations Managers on an event by event basis
• Create and issue PO’s upon request and update budget & invoice trackers accordingly
• Managing and maintaining floor plans, and exhibitor queries relating to them as required.
• Creating, maintaining, and delivery of required schedules such as: catering, electrics, furniture, signage, rigging, temporary staff requirements etc.
• Design and production of simpler system built feature areas, where required.
• Delivery of all operational sponsorship deliverables, contras, and specials, in co-operation with the sales team where appropriate
• Coordinate and manage temporary staff, both onsite & pre show, by producing show specific briefs and giving onsite inductions.
• Day to day liaison with internal Event teams, venues, contractors, suppliers and exhibitors
• Work alongside other Team members to compile post event reports and analysis through collation and recording of requested data.
• Manage all pre-show packing, research and ordering of equipment and services such as radios, stationary, wristbands, PPE, as well as onsite welfare for the show teams & official contractors
• Under the guidance of senior team members produce onsite documentation including staff briefings, exhibitor lists, floor plans, welcome packs, staff handbooks Inc. safety information etc.
• Assist various teams such as Customer Service, or clients directly, with answering of operational exhibitor queries where applicable

General team support & additional areas of responsibility

• Attendance at any required meetings at the request of the Operations Manager, minute & action taking for distribution
• Arrange travel and accommodation bookings when requested, in line with set Operations budget.
• Ensuring you are working within the company’s H&S, Security & Sustainability guidelines at all times
• Assisting with the implementation of internal and external Service Level Agreements.
• Perform any other duties commensurate with the grade and level of responsibility when requested by senior members of the Operations team

Qualifications

Qualities needed for the role

• A minimum of two years’ experience at Operations Executive level.
• Working knowledge of industry, venues and current appointed contractors
• Able to demonstrate a proactive approach and take initiative, anticipating needs
• Strong time management and organisational skills; can work to tight deadlines, able to prioritise and manage several different tasks at the same time
• Demonstrated ability to work independently, to meet deadlines consistently and operate within budgetary targets
• Excellent interpersonal, oral and written skills in English with additional languages highly beneficial
• Willingness and ability to travel / work across differing time zones within Europe

Qualities needed for culture fit

• Professional customer focused attitude; ability to stay calm and patient under pressure
• Forward thinking, flexible and able to trouble shoot
• Positive attitude, Confident team player with a creative and innovative approach
• Strong attention to detail

Additional Information

Why work at Informa?

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritize promotions internally.

Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 24 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Get three for one: A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Stay well: Use FiscFree to purchase a gym subscription or a new bike with tax benefits.
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

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