United States onlySenior Manager, Digital Experience. You will be part of the CSX Transformation team, reporting to the Senior Director of CX Design, owning and drive end-to-end execution of 1 to Many (digital) customer lifecycle programs with a primary focus on adoption and value realization.
Requirements
- Experience executing digital customer lifecycle management, adoption marketing, or digital engagement programs within SaaS or technology environments.
- Experience designing and executing detailed customer journeys and 1:M digital campaigns.
- Experience in designing, tracking, optimizing campaigns, and driving measurable customer outcomes.
- Experience in program management, cross-functional collaboration, and stakeholder management.
- Experience executing effectively with a strategic mindset, contributing across operational, tactical, and strategic work to drive outcomes.
- Experience with digital adoption & CRM platforms.
- AI powered tools experience with adoption programs, campaigns or content.
Benefits
- health insurance coverage
- employee wellness program
- life and disability insurance
- retirement savings plan
- paid holidays
- paid time off (PTO)
India only