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Country Canada State Ontario City Remote Location Job ID 44123 Department Infor Consulting Services Experience Level MID_SENIOR_LEVEL Employment Status FULL_TIME Workplace Type RemoteDescription & Requirements
Infor’s Managed Services Team (IMS) is seeking a Principal-level Consultant with in-depth knowledge in one or more of the Workforce Management subject matters: Time & Attendance, MVS, and Labor Scheduling. In this role, you are a member and team lead for the Infor Managed Services (IMS) WFM group, a key component of the global Infor Professional Services team. Our IMS consultants deliver implementation, customizations, systems analysis, training, and client support for Infor Workforce Management (WFM) customers across the Americas, Europe, and Asia Pacific regions. We are subject matter experts of our Infor WFM product suite, capitalizing on our industry knowledge to efficiently provide our customers solutions to enhance their business processes.A Day in The Life Typically Includes:
- Utilize working knowledge of the Infor WFM Suite of products used to support the Infor WFM applications.
- Provide strong techno-functional consulting skills surrounding Infor WFM application (and related third party) technologies and tools to perform product customizations, modifications and related consulting/training activities.
- Supervise and mentor the team of resources supporting customer needs.
- Identify and implement process improvements to enhance service efficiency and reduce costs.
- Collaborate with the sales team to identify upsell or cross-sell opportunities.
- Proactively manage and resolve potential risks to customer retention.
- Develop strategies to protect and grow revenue across the customer base.
- Establish and monitor key performance indicators (KPIs) to measure team performance and customer satisfaction.
Basic Qualifications:
- Experience in Workforce Management software.
- Experience in implementing ERP software packages such as Infor WFM or Kronos.
- Experience in leading and mentoring team/subordinates.
- Coding experience with SQL, Java Script, and Groovy development performed on an ERP application.
- Workforce management industry experience in healthcare, food and beverage or retail.
- Maintenance and support of customers on a WFM product.
- Willing to travel for customer-facing engagements on both short- and long-term assignments, approximately 25% or less.
Preferred Requirements:
- Flexible to work on global projects when necessary.
- Willing to travel for customer-facing engagements on both short- and long-term assignments, approximately 25% or less.
US Remote (Dallas, TX and Alpharetta, GA)
About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. For more information visit www.infor.com
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.
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