Senior Affiliate Operations Manager

SALARY:$90-100k

Placement within the range for this position is based on a number of factors, including but not limited to, years of experience, relevant qualifications, skills, local market and budgetary considerations.

LOCATION:United States(Remote)

Who are we?

Influencer is a global creator marketing agency on a mission to shape the future of marketing by humanizing brands. By placing creators at the center, the agency delivers creator-first solutions across creative, media, and commerce that connect brands with audiences through insight-driven creator campaigns built to stop the scroll and drive measurable impact.

Founded in 2015 by YouTuber-turned-entrepreneur Caspar Lee and entrepreneur Ben Jeffries, Influencer is the world’s largest independent creator marketing agency - powered by a unique ecosystem of proprietary technology, platform partnerships, and longstanding talent relationships.

As an Official Global Marketing Partner of TikTok, YouTube, Pinterest, Snap, Meta, and Twitch, Influencer delivers bespoke, enterprise-level solutions powered by Waves, its AI-driven operating system. From concept to conversion, the agency blends human instinct with platform intelligence to drive measurable outcomes across the full funnel - from brand perception to performance and sales.

With 200+ team members speaking 30 languages across North America, Europe, and the Middle East, Influencer has delivered 6,000+ campaigns for leading brands including Spotify, SharkNinja, Google, Nike, Disney, and Coca-Cola.

Job Title

Senior Affiliate Operations Manager

Reporting of the role

This role reports to VP, Commerce

Overview of the job

The Senior Affiliate Operations Manager is responsible for building and managing the operational backbone of Influencer’s Commerce division. This role owns the end-to-end execution of affiliate and social commerce infrastructure across networks and platforms, ensuring seamless integration, accurate tracking, and scalable performance delivery.

As a senior individual contributor, you will lead cross-platform affiliate operations across traditional networks and platform-native commerce environments, enabling the successful activation and growth of Influencer’s Affiliate Engine.

3 best things about the job

• Build the operational backbone of a new Commerce division- you won’t be inheriting a legacy affiliate setup, you’ll be architecting and scaling the infrastructure behind Influencer’s standalone Commerce P&L from the ground up.

• True cross-platform performance exposure- from traditional affiliate networks to TikTok Shop, YouTube Shopping, and Meta Commerce, this role sits at the center of a fully integrated creator-led performance ecosystem.

• Work with top global brands at enterprise scale - you’ll operate at the center of affiliate and commerce programs for some of the world’s leading brands, ensuring their creator-led revenue ecosystems run seamlessly across networks and platforms.

Measures of success –

In the first few months, you would have:

• Embedded into the Commerce team and built strong working relationships across Strategy, Sales, Client Services, Paid Media, and Finance.

• Gained hands-on familiarity with our core platforms and tools including Impact, CJ, Rakuten, TikTok Shop, YouTube Shopping, Meta Commerce, and internal reporting systems.

• Completed a structured audit of at least one active affiliate or commerce program to understand current setup, tracking, and operational workflows.

• Supported the activation or optimisation of a live program, contributing directly to a seamless client-facing execution.

• Identified early opportunities to improve tracking clarity, workflow efficiency, or platform integrations bringing proactive recommendations to the team.

• Built confidence in how Influencer’s Affiliate Engine operates and how your role underpins enterprise-level delivery.

Roles & Responsibilities:

• Own the operational management of affiliate and social commerce platforms including Impact, CJ, Rakuten, TikTok Shop, YouTube Shopping, and Meta Commerce.

• Lead merchant onboarding, product feed integrations, tracking setup, and backend configuration across all commerce environments.

• Ensure accurate tracking, attribution, and commission implementation, proactively identifying and resolving discrepancies.

• Execute commission structures, offer updates, and incentive changes in collaboration with Strategy.

• Support seamless activation of newly sold commerce programs, translating commercial scope into clean, scalable platform execution.

• Maintain strong working relationships with affiliate networks and platform representatives to troubleshoot issues and unlock efficiencies.

• Partner cross-functionally with Strategy, Paid Media, Client Services, and Finance to protect margin, ensure reporting accuracy, and support enterprise delivery.

• Contribute to the documentation and evolution of operational playbooks that scale Influencer’s Affiliate Engine.

What you will need:

• 3+ years experience in affiliate, ecommerce, performance marketing, or social commerce operations.

• Hands-on experience managing affiliate networks such as Impact, CJ, Rakuten, Awin or similar.

• Direct exposure to platform-native commerce environments (e.g. TikTok Shop, YouTube Shopping, Meta Commerce), preferably including merchant setup or backend operations.

• Strong understanding of tracking, attribution, pixel implementation, and commission structures.

• Experience working within DTC brands, affiliate agencies, social commerce teams, or platform-side commerce operations.

• A systems mindset. Able to build scalable workflows rather than operate tactically.

• Comfort operating as a senior individual contributor, taking ownership without requiring constant direction.

• High attention to detail, strong problem-solving skills, and the ability to troubleshoot technical issues across multiple platforms.

A few of our core benefits:

• Medical Benefits through Insperity

• Wellbeing support including EAP & Mental Health cover

• 401K with match opportunity

• 22 days of Paid Time Off (+ Federal Holidays which can be flexed to your needs)

For more information on our benefits, perks and what makes us unique, please visit our website here

At Influencer, we’re committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.