United States onlyThis is a remote position.
Location:Remote
Shift Timing:07:30 PM - 4:30 AM IST (Might change depending on the client’s timezone)
Employment Type:Full-Time
Make outbound calls to US-based leads and clients. Handle inbound inquiries professionally and confidently. Follow provided scripts while maintaining a natural conversation flow. Schedule appointments and confirm meetings. Update call outcomes accurately in CRM. Maintain daily call targets and performance metrics. Maintain and update CRM data. Prepare and manage daily and weekly reports. Track leads and follow-ups systematically. Coordinate internally with operations and team leads. Maintain documentation and ensure accurate data entry. Assist in basic email communication with clients when required.
We are looking for a confident and detail-oriented USA Front Tele-caller to handle outbound and inbound calls with US-based clients. This is a night shift role requiring excellent English communication skills and the ability to manage both calling and administrative responsibilities efficiently.
Requirements
Key Responsibilities
Calling Responsibilities:
Administrative Responsibilities:
Benefits
Requirements:
- Excellent spoken and written English (mandatory).
- Comfortable working night shifts.
- Prior experience in telecalling or customer support preferred.
- Basic knowledge of CRM tools and MS Office/Google Workspace.
- Strong attention to detail and time management skills.
- Stable internet connection and laptop (for remote role).
Preferred Skills:
- Experience handling US clients.
- Ability to handle objections confidently.
- Good multitasking skills.
- Professional and positive attitude.
Job Types: Full-time, Permanent
Benefits:
- Provident Fund
- Work from home
India