Training Specialist

Want to build a faster, more connected future?

Are you passionate about leading end-to-end learning initiatives that enable teams to succeed in a fast-evolving environment?

Join a global leader creating software for broadband service providers. We have been growing since 1992 and now work with some of the top service providers worldwide to deliver solutions that are innovative, creative, and make life easier for millions of subscribers.

We are in a growth phase and are seeking Training Specialist in Ontario or British Columbia, Canada to drive technical proficiency and excellence across internal teams (Sales, Marketing, Support, Professional Services, and Engineering) by designing, organizing, and managing comprehensive training programs. This role is responsible for creating training materials for new product releases, improving technical competence, and driving adoption of best practices. The ideal candidate will combine technical knowledge with instructional design expertise, ensuring that all training is engaging, consistent, and effective.

Reporting to the Product Team lead, you will be responsible for working closely with the Head of Product and product managers through the stages of new product version plan kick-offs through General Acceptance release. You will also work closely with Heads of Professional Services, Support, Marketing and Sales to organize new Product release technical training sessions and Sales training sessions.

In this role, you will be required to work fully remote from your home office in Ontario/BC, Canada.
The salary range for this role is $50-60,000 CAD.

Job Description:

• Partner with Product owners, managers from early-stage release kick-off discussions and stay ahead of feature evolution.
• Identify skill and capability gaps and build a proactive technology learning roadmap for customer-facing teams (Professional Services, Support, Technical Sales).
• Translate complex technical product features into engaging, easy-to-understand educational content, including product demos, FAQs
• Develop technical training materials, including e-learning modules, manuals, slide decks, and virtual training sessions
• Plan and execute timely internal technology training to ensure readiness of customer facing teams before every product version launch.
• Organize "train-the-trainer" sessions with subject matter experts to scale technical knowledge
• Facilitate regular internal training workshops (remote) to maintain high technical proficiency
• Update customer facing training documents with new product features and functionality
• Monitor and evaluate training program effectiveness, utilizing metrics and employee feedback to make continuous improvements
• Maintain accurate records of training participation and completion rates
• Produce video training modules for Incognito products using historical training deliveries

Qualifications:

• Post-Secondary Education in education, Instructional Design, Technical Communication, Computer Science, or equivalent practical experience
• 1-2 years in technical training, product education, or instructional design, preferably within technical environment
• Excellent communication, facilitation, and organization skills
• Proven ability to learn and demonstrate complex technical products, platforms, or systems.
• Experience with Linux command line.
• Excellent presentation and facilitation skills, with the ability to explain complex concepts to both technical and non-technical audiences.
• Experience in creating interactive eLearning content and managing Learning Management Systems (LMS).
• Experience with screen capture/video editing software, AI-enabled training video creation software such as Arcade or Camtasia or Articulate Storyline
• Self-starter with a strong ability to work independently within virtual teams, across multiple time zones
• Positive attitude and strong work ethic
• Excellent command, highly proficient in spoken and written English

Nice to Have:

• Desire to complete the Certified Professional in Talent Development (CPTD®) certification
• Past experience in Udemy or other learning management platforms
• Prior experience working with product, professional services, support, marketing, sales and documentation teams
• Professional working proficiency in spoken and written Spanish

Ready to join the evolution?