Incognito Software SystemsIS

Implementation Consultant

Incognito Software Systems provides service orchestration software and services that help digital service providers manage the next-generation broadband experience.

Incognito Software Systems

Employee count: 201-500

Portugal only

Join a global leader creating software for broadband service providers and work on next-generation software implementation to enhance the Internet experience.

Requirements

  • Provide post-sales services for software implementation, scripting, upgrades and migrations
  • Work closely with customer and project team to ensure all deliverables are executed successfully, with quality, on time and on budget
  • Gather requirements for the solution delivery, working closely with Customer, Vendor understanding use cases, commands and parameters
  • Maintain detailed issue tracking, action items, and troubleshoot customer issues throughout the project
  • Deliver onsite and/or remote product training to customers
  • Act as a liaison between the customer, sales, other professional services colleagues, engineering, and technical support
  • Develop best practices for the services' team

Benefits

  • Willing to work flexible hours
  • Ability to travel internationally up to 25% of the time
  • Excellent command, highly proficient in spoken and written English

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Portugal +/- 0 hours

About Incognito Software Systems

Learn more about Incognito Software Systems and their company culture.

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At the heart of Incognito Software Systems lies a deeply ingrained culture of innovation and a commitment to empowering digital service providers across the globe. For over three decades, the company has been a pivotal force in the telecommunications industry, driven by a mission to help providers manage the next-generation broadband experience with efficiency and agility. The team at Incognito thrives on tackling the complex challenges of an ever-evolving digital landscape, fostering an environment where creative solutions and forward-thinking are not just encouraged, but are a core part of the company's identity. This dedication is reflected in their productized service orchestration platforms, which are designed to bring extensive automation and analytics to the forefront, ultimately reducing operational costs and significantly improving the end-user experience. The company's values are built on a foundation of strong, collaborative relationships, both internally with their global team and externally with their extensive customer base.

Incognito's culture is one of continuous learning and development, where team members are supported in their career aspirations with opportunities for internal advancement and continued education. This partnership approach ensures that the team's skills remain on the leading edge of technology, which is crucial in a fast-paced sector. The work environment is described as both casual and professional, with a healthy dose of fun, including regular social events that foster a strong sense of community. With a global presence and a diverse team, Incognito embraces a wide range of skill sets to meet the unique needs of its customers, which include industry giants like America Movil, Cox, and Orange. By providing innovative and reliable software solutions, Incognito is not just a vendor but a strategic partner, dedicated to fostering stronger connections worldwide and enabling transformative services for their customers.

Employee benefits

Learn about the employee benefits and perks provided at Incognito Software Systems.

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Competitive Health Benefits

Offers competitive health benefits to employees.

Internal Advancement Opportunities

Provides opportunities for internal career advancement.

Fitness Reimbursement

Provides a fitness reimbursement to support team wellness.

Continued Education Support

Supports continued education for professional development.

View Incognito Software Systems's employee benefits
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Incognito Software Systems

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Incognito Software Systems hiring Implementation Consultant • Remote (Work from Home) | Himalayas