Implementation Consultant

• Provide post-sales services for software implementation, scripting, upgrades and migrations
• Work closely with customer and project team to ensure all deliverables are executed successfully, with quality, on time and on budget
• Rapidly generate customer trust and confidence
• Display a high level of technical knowledge and consistent service throughout all interactions
• Gather requirements for the solution delivery, working closely with Customer, Vendor understanding use cases, commands and parameters
• Drive onsite and/or remote project workshops and consultation with the customer
• Provide customer-facing technical documentation, including Acceptance Test Plans
• Write high quality scripts as required for the solution delivery, migration, static data import etc.
• Maintain detailed issue tracking, action items, and troubleshoot customer issues throughout the project
• Deliver onsite and/or remote product training to customers
• Conduct knowledge transfer to handoff project to technical support
• Act as a liaison between the customer, sales, other professional services colleagues, engineering, and technical support
• Develop best practices for the services’ team

Qualifications:

• Bachelor’s degree, in computer science, computer engineering or related technical discipline -- or an equivalent combination of education and experience
• 4 to 5 years' experience in a customer-facing role, implementing complex software solutions
• Excellent communication, facilitation, and organization skills
• A strong desire to learn, experience new challenges and grow into positions of increasing responsibility
• Demonstrated ability to influence customers, internal stakeholders and technical teams through credible knowledge and experience, persuasion and influencing skills
• Possess superior written and oral communication, time management, organizational and presentation skills with the ability to negotiate and collaborate to achieve vision
• Strong ability to work independently within virtual teams, across multiple time zones
• Positive attitude and strong work ethic
• Ability to manage customer expectations
• Strong analytical problem-solving skills, expert troubleshooting skills, and ability to solve technical challenges
• Strong VM, Unix/Linux, and Unix shell scripting skills
• Experience developing with JavaScript, Python, Perl
• Experience working with SQL and knowledge of relational data models
• Knowledge of Security architectures and firewalls
• Network knowledge and skills (TCP/IP, UDP, routing protocols, layer 2 and 3 switches, firewalls, load balancers, etc.)
• Knowledge of telecommunications domain and standards (TR-069, DOCSIS, PacketCable, GPON, Metro Ethernet, DHCP, etc)
• Prior experience of Cloud Computing concepts (AWS)
• Prior experience with containerised solutions using Kubernetes, Dockers, Helm

● Experience working with BSS/OSS must

• Understanding of complex deployment architectures and ability to design scalable and HA systems
• Flexibility in working schedule, based on client needs, to accommodate time zones across the Americas
• Ability to travel internationally up to 15% of the time
• Excellent command, highly proficient in spoken and written English

Nice to Have:

• Prior experience of Cloud Computing concepts (GCP, Microsoft Azure)
• Database deployment and administration skills, specifically with Oracle, MySQL and/or MongoDB
• Experience working with Ansible and YAML
• Telecoms or Cable Operator experience and exposure
• Experience with monitoring tools such as MRTG, Nagios, Cacti, Sniffer etc.
• Experience working with REST APIs, SOAP APIs and software integrations
• Knowledge of load balancing, HTTP Server setup using NGINX, HAProxy
• Exposure to technologies, products OpenLDAP, ElasticSearch, Kibana, Kafka, Postman

Ready to join the evolution?