Implementation Consultant

Job Description

Job title: Implementation Consultant
Reporting to: Head of Department
Location: Home based role with occasional client visits when required
Hours of work: 37.5 hours per week
Holidays: 27 days plus bank holidays
Benefits: Healthcare, Company Pension Scheme, Death in Service Scheme, The Leap Programme (Employee Development), Performance Related Bonus.

Important Internal Relationships

• Leadership Team, Line Managers, Project Leads, Developers, Architects and all other roles with the company.

Important External Relationships

• Customers/Clients, Business Partners, Consultants, Potential Clients, Suppliers

Main purpose of the job

The Implementation Consultant will play a key role in deploying our products into client environments across the legal sector. Working closely with law firms and internal delivery teams, you will manage implementations from initial discovery through to go-live and user adoption. This is a client-facing consultancy role suited to someone who has strong business analysis and project management skills and enjoys working with customers, solving problems, and delivering successful technology projects. Experience within the legal sector is advantageous, but not essential.

Key Tasks and Responsibilities

• Lead the implementation and deployment of our software products into legal sector client environments
• Work closely with clients to understand business requirements, workflows, and operational needs
• Configure and tailor solutions in line with client requirements and best practice
• Deliver onboarding sessions, workshops, and end-user training
• Manage implementation plans, timelines, and project milestones
• Coordinate with internal Product, Development, and Support teams to ensure successful delivery
• Support data migration, testing, and go-live activities
• Troubleshoot implementation issues and manage resolutions effectively
• Produce implementation documentation, training materials, and user guides
• Build strong relationships with stakeholders within client organisations
• Ensure a positive client experience and drive product adoption
• Identify opportunities for process improvement and additional product usage
• “The employee will do all reasonable tasks within his/her level of responsibility”

Skills:

Essential

• Experience in an implementation, onboarding, consultancy, or professional services role
• Strong client-facing communication and stakeholder management skills
• Experience delivering software implementations
• Excellent organisational and project coordination skills
• Ability to manage multiple client projects simultaneously
• Strong analytical and problem-solving abilities
• Confidence delivering training and workshops to users and stakeholders
• Ability to understand business processes and translate them into technology solutions

Desirable

• Experience working with law firms or clients within the legal sector
• Understanding of legal workflows, document management, compliance, or case management systems
• Experience working within a software development
• Familiarity with Microsoft Dynamics or Peppermint Case Management System
• Knowledge of data migration or systems integration projects

Personal and Team Responsibilities

• Customer-focused with a consultative approach
• Professional and confident communicator
• Proactive, adaptable, and solutions-oriented
• Strong attention to detail
• Able to work independently and collaboratively
• Passionate about delivering successful client outcomes

Statement

Within your role as you must comply with information security and quality procedures, failure to comply may result in disciplinary action.