Technical Account Manager

Team: Client Services (CS)

Reports to: Director, Client Services / Pod Lead

Role Overview

The Technical Account Manager is a core member of the CS team focused on the technical execution of campaigns from setup through delivery. This role owns the translation of campaign requirements into the data, integrations, tagging, and system workflows needed for accurate, scalable execution. The TAM partners closely with Product and Engineering/Dev, ensuring every campaign is technically sound, measurable, and launched correctly.

Key Responsibilities

Data Integration Execution

• Manage and optimize custom FIAs for PLD, including determining data fields, logic, and mappings needed for accurate performance reporting.
• Coordinate data ingestion workflows, validating inbound client files, formatting, field mapping, cleaning, and troubleshooting any discrepancies.
• Support API integrations for data handoffs, ongoing data syncs, event tracking, and cross-system updates, partnering with Engineering/Dev for technical implementation.
• Manage rep-to-territory files, ensuring accurate alignment between user assignment, HCP segmentation, and reporting attribution.
• Own target list segmentation requirements (Tier 1, Tier 2, geography, specialty, claims-based logic, etc.) and ensure these map cleanly into execution systems.

Platform System Enablement

• Maintain sample integration workflows used with partners, product, or internal systems—ensuring CS is clear on data flows, triggers, and dependencies.
• Support configuration and validation for user portals, rep access, permissioning, and surface troubleshooting issues to Engineering/Dev when needed.
• Ensure all tagging, tracking, click tag structures, and metadata requirements are clearly documented and implemented correctly.

Execution Support QA

• Serve as the technical owner during campaign setup, ensuring all data, segmentation, tagging, and reporting requirements are ready prior to launch.
• Lead QA testing for data flows, tracking, and segmentation behavior alongside Product and Engineering/Dev.
• Monitor execution post-launch, validating ingest timing, PLD mapping, and identifying technical issues quickly.

Engineering/Dev Communication Jira

• Own the Jira workflow for campaign launches:
• Create launch tickets with accurate requirements, segmentation details, tags, and timelines.
• Track build progress and clarify requirements for Engineering/Dev as needed.
• Close out tickets with documentation of what was deployed and any changes made.
• Communicate technical risks, dependencies, and lift to the broader pod.

Ideal Experience

• 3+ years in SaaS implementation, ad tech, health-tech operations, or technical client success.
• 1+ years of experience writing SQL queries and a baseline familiarity with Python to support data pipelines and integration workflows.
• Strong understanding of data structures, APIs, tagging/tracking, segmentation logic, and QA processes.
• Ability to translate technical workflows into clear, client-friendly communication for CS and Sales.
• Highly organized with strong problem-solving skills and comfort coordinating across multiple teams.

Compensation and Benefits

The base salary range for this role is $100,000-$110,000

Where you land within the range will reflect your skills, experience, and location, while keeping team parity in mind and leaving room for future growth.

Benefits:

Impiricus focuses on taking care of our teammates’ professional and personal growth and well-being.

Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge
HSA, FSA DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan)
Coverage Protection: 100% paid short- and long-term disability, plus life and ADD insurance
Flexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your way
Parental Leave: 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months)
Your Work, Your Way: If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option.
Home Office Setup: We’ll ship you the gear you need to create a comfortable workspace at home.
401(k): Save for your future with tax advantages (and company match!)

Impiricus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.