Technical Product Manager, Payments Infrastructure

About the role:

Ignition is seeking a Technical Product Manager (TPM), reporting to SVP, Product to lead our Payments Infrastructure team, the platform layer that powers how service businesses get paid through Ignition.

This team is responsible for the underlying systems, integrations, and operational frameworks that enable payments across all Ignition products. That includes our connections with Stripe, fraud and risk management capabilities, settlement and reconciliation systems, and the APIs and platform services that other teams build on top of.

In this role, you’ll act as the bridge between product teams, engineering, and external partners, ensuring Ignition’s payments platform is reliable, scalable, compliant, and flexible enough to support innovation across the company.

You’ll balance strong technical understanding with product discipline: aligning infrastructure investments to business priorities, translating cross-team dependencies into clear roadmaps, and driving consistent execution quality.

Why This Role Matters:

Ignition is scaling fast, and our success depends on a payments foundation that’s as reliable as it is adaptable.

This role will define how Ignition’s payments infrastructure evolves — shaping integrations with Stripe, partnering with Risk and Engineering on fraud and compliance, and enabling every product team to build confidently on top of a stable, performant platform.

Your work will ensure we can innovate faster, operate safer, and deliver seamless payment experiences to thousands of customers globally.

What your day to day will look like:

• Own the Payments Infrastructure roadmap: Define and prioritize initiatives that strengthen our payment foundations, including Stripe integration, fraud and risk systems, transaction processing, and reporting pipelines.
• Partner with Engineering to evolve our platform architecture: Ensure our payments infrastructure is designed for scalability, resilience, and global expansion.
• Be the primary liaison with Stripe and other external providers: Manage the technical relationship, stay ahead of API and policy changes, and coordinate testing, rollouts, and compliance requirements.
• Collaborate with the Fraud and Risk Operations teams: Define requirements for monitoring, detection, and prevention systems; ensure alignment with compliance and financial operations goals.
• Coordinate cross-team dependencies: Work with other product teams to understand their payments feature needs, translate them into platform requirements, and ensure timely delivery and prioritization.
• Define and track metrics for platform health: Monitor key indicators like uptime, transaction success rate, latency, and operational costs; partner with Engineering to maintain a data-driven improvement loop.
• Drive clarity across technical and non-technical audiences: Communicate platform decisions, trade-offs, and priorities transparently across the organization.
• Ensure compliance and scalability: Partner with Legal, Finance, and external partners to ensure adherence to regulatory and security requirements across geographies.
• Champion first-principles problem solving and continuous learning: Use experimentation and analysis to guide infrastructure evolution and measure impact.

What you need to succeed:

• 3+ years of product management experience, including 1+ years as a Technical or Platform PM working on infrastructure, APIs, or systems at scale.
• Strong technical understanding of payment rails, third-party payment processors (e.g., Stripe, Adyen), and fraud/risk systems.
• Experience working closely with engineering teams on architecture, system design, and integration planning.
• Proven ability to manage cross-team dependencies and platform roadmaps, balancing stakeholder needs with technical constraints.
• Exceptional collaboration and communication skills; comfortable translating between business, technical, and partner audiences.
• Analytical and data-driven mindset: able to define, track, and act on KPIs for reliability, efficiency, and performance.
• Low ego, high ownership: works collaboratively to drive impact, not recognition.
• Bonus: experience in regulated or high-compliance environments (e.g., FinTech, Payments, Financial Services).

You’ll Thrive Here If You:

• Think in systems, dependencies, and long-term scalability, not just features.
• Enjoy working across boundaries; connecting Engineering, Risk, Finance, and Product to make infrastructure work invisible and invaluable.
• Are energized by solving hard technical problems that unlock new business capabilities.
• Can zoom out to strategy and zoom in to technical detail, often in the same meeting.
• Believe the best infrastructure product managers make complexity feel simple for everyone else.

Why join us:

Join our global SaaS scale-up company where we foster a collaborative, open, and transparent culture and work without ego. Our team comprises curious and intelligent colleagues who embrace challenges. Here's what we offer:

• Employee stock options from day one
• 20 days of accrued annual leave/vacation plus 10 wellbeing days to prioritize yourself and your loved ones
• Additional paid day off to celebrate your birthday, along with volunteering leave
• Health, dental, and vision benefits starting immediately
• Annual education allowance reimbursement to support your professional development
• Employee recognition program
• Quarterly wellness allowance to invest in your personal wellness
• Paid subscriptions to Headspace and LifeWorks EAP & Wellbeing Platform
• Flexible working arrangements, supported by WFH reimbursement and technology allowance to ensure your safety while working from home
• Personal tax return assistance (since we're in the accounting business!)
• Paid parental leave

Please consider applying, even if you don’t tick all the boxes. Research has shown that candidates from underrepresented minority groups often only apply for roles where they meet all the detailed criteria. Experience comes in many forms, and skills are transferable. We are committed to adding diverse perspectives to our teams and encourage everyone to apply if interested.

Ignition is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Ignition is proud to provide employment and recruitment accommodations during the recruitment process. Once our team reviews your resume and contacts you if there is a fit, we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact careers@ignitionapp.com

Who we are:

Founded in 2013, Ignition is the leading revenue generation platform for accounting and professional services businesses to spark greater efficiency and profitability.
Ignition automates and optimizes proposals, billing, payments and workflows in a single platform that fits seamlessly into existing technology stacks.

With a vision to transform how professional services and their clients do business together, Ignition empowers 7,250+ businesses to reach their full revenue potential.

To date, Ignition customers have engaged over 1.7 million clients and generated US $8b in revenue via the platform.

Ignition’s global workforce spans Australia, Canada, New Zealand, the Philippines, US and the UK.

Company Values:

• We are better everyday
• We work without ego
• We are smarter together
• We hero our customer

Role location:

We welcome candidates from Sydney, Melbourne, and Brisbane who have full work rights. We have fully adopted hybrid work arrangements, allowing you the option to work from home, a shared workspace, or a combination of both.