United States only* We are open to supporting 100% remote work anywhere within the continental US *
The Work: ICF is looking for an enthusiastic ServiceNow Developer to join our team and help put smart data science at the heart of what we do. If you are ServiceNow Developer interested in applying your expertise in text and data analytics in a consulting environment, then this may be the role for you.
Job Location: This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses and also prohibits personal VPN connections.
What You Will Do:
Develop, configure, and enhance ServiceNow applications, ensuring alignment with business objectives and best practices.
Stay current with ServiceNow products, features, and industry trends to drive innovation.
Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations.
Perform unit, system, and integration testing.
Debug and fix technical problems.
Support the development of detailed technical documentation.
Provide demonstrations of developed applications to product owners and end users.
Participate in platform upgrade activities including regression testing and reconfiguration.
Ensure the security, scalability, and maintainability of ServiceNow solutions.
What You Will Bring With You:
3 + years of ServiceNow experience supported by ServiceNow certifications: CSA plus one other certification.
U.S. Citizenship with a Secret Clearance or Public Trust due to federal contract requirements.
1+ years of experience in ServiceNow Modules such as GRC, SPM, and ITSM, as well as with App Engine and Scoped Apps.
1+ years of experience with Software Development Lifecycle methodologies, deliverables, and controls.
Must be able to obtain a DHS Public Trust.
MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.
What We Would Like You To Bring With You:
Experience working in an Agile environment.
Experience with ServiceNow automated testing framework (ATF).
Experience with HAM, SAM and Virtual Agent
Experience with web services integration, specifically Mid-Server, SOAP, and REST preferred.
Active DHS Public Trust
Agile, SCRUM, or SAFe certifications.
General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment.
Strong analytical, and problem-solving skills.
Ability to work effectively in a team environment.
Strong interpersonal skills with the ability to build and establish rapport with diverse people at all levels.
Heightened attention to detail when developing technical solutions.
Hands-on experience (>480 hours each) configuring or building 5 or more ServiceNow applications
In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
Familiarity with ITIL processes and IT Service Management (ITSM) principles
Strong scripting skills in JavaScript and GlideScript
Strong technical skills, including workflow configuration, and business rule development
Experience in customizing UI and creating complex workflows
An understanding of integration techniques with external systems
Experience troubleshooting and resolving technical issues
Detail-oriented tendencies with excellent problem-solving and analytical abilities
The ability to work effectively in a team-oriented, collaborative environment
Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally
Professional Skills:
Highly effective analytical, problem-solving, and decision-making capabilities.
Excellent communication and interpersonal skills to interface effectively at all levels of the business.
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Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read our EEOpolicy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please email Candidateaccommodation@icf.com and we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.
Read more about workplace discrimination rightsor our benefit offerings which are included in the Transparency in (Benefits) CoverageAct.
Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$81,499.00 - $138,549.00Nationwide Remote Office (US99)
CA, FR + 4 more