United States onlyHumata Health Inc. is seeking a Technical Support Manager to lead and scale our support team, driving an AI-driven support strategy to improve efficiency and customer experience.
Requirements
- Lead and scale support team to deliver world-class technical support.
- Oversee ticket system and ensure correct and timely response by team of support analysts per SLA.
- Collaborate closely with Product, IT, and Engineering teams to align on support tooling, product feedback loops, and issue triage.
Benefits
- Full benefits package including unlimited PTO and 401k program with employer match
