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With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.The Director, Data Technology Solutions devises an effective strategy for executing and delivering on IT business initiatives. The Director, Data Technology Solutions requires an in-depth understanding of how organization capabilities interrelate across the function or segment. The Director, Data Technology Solutions, acts as a liaison and collaborates with the business and functional stakeholders to identify and deliver strategic enablement solutions. Decisions are typically related to the implementation of new/updated programs or large-scale projects for the function and supporting technical/operational procedures and processes, and implements strategic plans, drives goals and objectives, and improve performance. Provides input into functions strategy. This could include technologies related to clinical, claims, provider, enrollment, etc.
Key responsibilities include:
Create the roadmap for our data cloud migration integrated with our new data mesh strategy
Drive adoption of best-in-class capabilities, AI and data virtualization.
Lead the strategy, design and delivery of best-in-class data products, leveraging advanced techniques including but not limited to data mesh
Build, scale, deploy, and manage data ecosystems in a multi-cloud environment to enhance application and reporting needs that further Humana's mission to improve interaction in every sale.
Collaborate with multi-disciplinary team members (data scientists, data engineers, and business analysts), as well as data product and governance teams; Provide thought leadership; Conduct weekly methodology reviews; Utilize industry and academic resources to continuously learn, innovate, and contribute to a growing knowledge base of data best practices.
At an enterprise level, help lead the data governance efforts within Humana, partnering closely with the senior leadership and partnering with a strong data governance team
Scale delivery of advanced data and analytics products by ensuring timeliness and quality of standardized products, that are robust both in terms of architecture as well as insights
Create and maintain solution roadmap by collaborating with multitude of release train teams. Ensure consistency across release trains, and adoption of enterprise strategy/standards/practices
Communicate strategy and results to technical and non-technical audiences; Develop and maintain strong relationships with key stakeholders, partners, and internal clients.
Partner with vendor accelerators, universities, and consultants to accelerate innovation.
Understand Humana’s complex and diverse data environment to design data strategy and utilize AI models to bring action.
Solve problems from the business point of view, build and execute solid analytics work plans, gather and organize large and complex data assets, perform relevant analyses (data exploration and statistical modeling), automate work streams, foster teamwork in interactions, develop client relationships with business stakeholders, and communicate hypotheses and findings in a structured way.
Acts as a trusted advisor to multiple business partners on a wide range of Data Analysis projects from ad-hoc requests to large-scale cross-functional engagements.
Build cross functional relationships with verticals – IT, Analytics, Marketing, Sales etc, act as a trusted advisor and liaison among business, product & development teams
Help create proformas for the delivery of product roadmap through active sponsorship, leadership, and involvement in specific initiatives to ensure desired value, cost and value requirements are achieved
Use your skills to make an impact
Role Essentials
Bachelor’s degree
8+ years of data product management including data engineering and architecture experience, strategy, program management and/or technology delivery experience
Agile product development experience
Strong leadership experience, with proven success building/developing/managing high performing teams
Both quantitative and qualitative analysis experience, with the ability to drive to trend identification and actionable insights
Experience managing complex initiatives through cross functional teams and demonstrated ability to manage and influence stakeholders across the enterprise
Strong analytic, organization and problem-solving skills enabling sound decision making
Excellent oral and written communications skills, including the polish, poise, and executive presence that will ensure effective interaction with senior and executive level audiences
Demonstrated success of driving results through objectives and key results (OKR) management
Strong ability to understand business strategy and deliver desired outcomes through product creation/delivery
Role Desirables
MBA or Master’s degree
Work experience in health care and/or insurance industry
Extensive experience developing/delivering/managing contact center voice products
Extensive experience with voice and conversational capability enablement/automation
Experience with cloud orchestration products – Adobe, Salesforce, Pointillist etc.
Direct experience leading Product Managers and Owners
Experience managing vendor relationships
Additional Information
Perks:
Full time associates enjoy:
Medical, Dental, Vision and a variety of other supplemental insurances
Paid time off (PTO) & Paid Holidays
401(k) retirement savings plan
Tuition reimbursement and/or scholarships for qualifying dependent children
And much more!
Social Security Task:
Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.
Virtual Pre-Screen:
As part of our hiring process for this opportunity, we will be using exciting virtual pre-screen technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a virtual pre-screen, you will receive an email and text correspondence inviting you to participate in a HireVue interview. In this virtual pre-screen, you will receive a set of questions to answer. You should anticipate this virtual pre-screen to take about 10-15 minutes.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$172,200 - $236,900 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 11-01-2025
About us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
