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We’re looking for a strategic, creative, and organized Communications Lead to join our high-growth IFG team. In this pivotal role, you’ll drive internal communication campaigns that help sales agents, leaders, and cross-functional teams understand and adapt to changes in products, processes, technologies, and business priorities.As Communications Lead, you will be the architect of clear, engaging communication plans that increase awareness, spark action, and reinforce company goals. You’ll design and deliver multi-channel communications—emails, instant messaging campaigns, intranet updates, knowledge articles, newsletters, executive talking points, and meeting materials—to support major change initiatives. You’ll also set the knowledge management strategy to ensure the right messages are delivered to the right people at the right time.
Beyond campaign development, this role owns the flow of communication within the organization—strengthening alignment, awareness, and collaboration across teams. You’ll implement programs that boost employee knowledge, connect strategy to action, and elevate engagement at every level.
Working closely with executives, change managers, product owners, and project leaders, you’ll serve as a strategic partner, advising on functional communications strategies often tailored by segment. You’ll exercise independent judgment in solving complex problems, navigate ambiguity, and determine the most effective path forward—balancing creativity with clarity and speed with precision. This role requires someone who can operate with minimal supervision, apply strong analytical thinking, and execute with confidence across a range of challenges from moderate to highly complex.
Key Responsibilities
Communications
- Develop and execute integrated communication strategies that support key initiatives and reflect IFG’s goals, culture, and values
- Collaborate with leadership and cross-functional teams to ensure messages are accurate, timely, and relevant to intended audiences
- Manage and optimize internal communications channels (e.g., intranet, newsletters, Teams, etc.) for clarity, engagement, and reach
- Draft and distribute core messaging that supports change initiatives—including leadership updates, milestone announcements, and campaign-aligned materials
- Produce high-impact content that enhances employee engagement and supports business strategy
Knowledge Management
- Design and maintain knowledge management systems that help employees easily find and contribute critical organizational information
- Maintain and regularly update knowledge assets such as wikis, intranet pages, playbooks, and repositories to reflect current practices and policies
- Partner with departmental leads to document and standardize processes, ensuring accuracy and alignment with communication needs
- Foster a culture of knowledge sharing and continuous learning through targeted campaigns, training, and communication
- Implement automation tools, templates, and self-service solutions to reduce duplication and eliminate knowledge silos
Change Management Communications
- Lead communication efforts tied to change management strategies, ensuring messages are sequenced and tailored to increase understanding and adoption
- Coordinate timing and delivery of communication across multiple workstreams to minimize disruption and enhance readiness
- Present key messaging timelines and resources during internal change management and stakeholder meetings
- Develop toolkits and templates for broader change networks to ensure consistency and scalability of communications
- Support leaders and change agents with presentation materials, message guides, and change communication resources
Use your skills to make an impact
Required Qualifications
- Bachelor’s degree in communications, Marketing, Graphic Design, or a related field
- Minimum of 5 years of hands-on experience in a Communications role using a combination of the following tools or similar tools: Jira, Adobe Creative Suite, including InDesign, Microsoft Office Suite
- Ability to present specific project examples or a digital portfolio demonstrating proficiency
- Minimum of 2 years of experience leading cross-functional projects
- Demonstrated progression of responsibilities in prior marketing or advertising roles—e.g., promotions, increased campaign budgets, team oversight, or expanded strategy ownership
Experience in both B2B and B2C environments, delivering campaigns or initiatives tailored to each audience
Preferred Qualifications
- Demonstrated experience communicating well-being programs and benefits (e.g., open enrollment, EAPs) to employee populations of 1,000+ across multiple channels (email, intranet, webinars, etc.)
- Proven background in health care communications, including experience simplifying complex clinical or benefits-related content for diverse audiences
- Multilingual proficiency—fluency in Spanish or other languages relevant to the employee or member base
- 1+ years of supervisory or team lead experience, particularly in roles involving the development and execution of communications strategy or go-to-market campaigns
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$115,200 - $158,400 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 05-13-2025
About us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
