Customer Care - Eastern Europe Timezone

We’re looking for a freelance Customer Care Specialist to be the first point of contact for our clients and prospects. Your role will be to make sure every interaction feels smooth, helpful, and professional.

About Hublead

Hublead is a sales productivity tool that connects LinkedIn / LinkedIn Sales Navigator with HubSpot CRM.

With Hublead, sales teams can:

• Import LinkedIn contacts & companies directly into HubSpot.

• Sync LinkedIn invitations, messages, and activity into HubSpot automatically.

• Track performance with reporting and dashboards.

• Enrich contacts with accurate email & phone data.

We’re growing fast and need someone to help us deliver the same quality of care to our customers that our product brings to their sales teams.

What you’ll do

• Manage our customer inbox (email + chat).

• Answer product questions clearly and promptly (mainly about Hublead’s integration with HubSpot and LinkedIn).

• Redirect sales or training requests to the right person on our team.

• For bug reports:

  • gather detailed information from the client,

  • try to reproduce the issue,

  • prepare a clear summary for our tech team.

• Document recurring questions and help us improve our knowledge base / FAQs.

What we’re looking for

• Excellent written communication in English (must be clear, natural, and professional)

• Good oral English skills, enough for smooth communication with our team.

• Familiarity with HubSpot CRM (or other CRM tools).

• Experience in customer support (SaaS or tech environment preferred).

• Detail-oriented, organized, and proactive.

• Comfortable working independently in a remote setup.

• Bonus: experience with LinkedIn Sales Navigator or sales tools.

Availability

• You must be available between 6:00 AM and 4:00 PM Paris time (GMT+2).

• Ideal for someone based in GMT+4 or with overlapping working hours.

• You don’t need to be online non-stop during these hours, just available to respond quickly when chats or tickets come in.

Practical details

• Freelance, remote

• Part-time to start (around half a day), with potential to expand over time.

• Direct collaboration with the founders