Dynamics 365 CE Consultant (Intermediate and Senior)

HSO is a leading Microsoft Gold-certified Dynamics 365 CRM and F&O partner in Canada. We have over 20 years of experience in helping hundreds of organizations improve their efficiency and achieve their business goals with technology.

We recently joined HSO Global, which gives us more capabilities and resources to offer our clients. We have received recognition from Microsoft Canada for our dedication to our customers and partners, winning the IMPACT Awards in Business Applications and Financial Services for 2023 and Partner of the Year in 2023.

We are also part of the prestigious Microsoft Inner Circle, a status that only 1% of partners globally attain. We are a growing and vibrant work culture and team, and we are committed to creating an environment that enables people to do their best work. We would love to have you join us. Our Canadian office is in Richmond Hill, Ontario, but we have adopted a digital-first approach that allows our employees to work from anywhere. Our company culture is all about teamwork, support, and continuous learning to create the best opportunities for our clients. This is what makes HSO a fun and rewarding place to work. We foster relationships, advance careers, and emphasize employee growth. How? By creating a workplace that values work/life balance, autonomy, and personal development. We value diversity and we are always looking for new ways to wow our customers and our employees.

Job Description

• 2 or more areas of industry experience or expertise
• 2 or more areas of D365 CRM application experience or expertise
• Work with sales and project team members in scoping solutions to address business-level requirements for all industry verticals.
• Collect client requirements and the ‘why’ behind those requirements to effectively communicate the subsequent ideology behind the development of solutions.
• Contribute to budgets, roadmaps and project plans required for the successful delivery of the recommended solutions, working with the project team.
• Effectively write, document, and map requirements while crafting Dev Ops work items for effective delegation where applicable.
• Speak to the design of the system and the implications of decisions made by stakeholders while effectively communicating this to the Solution Architect
• Assist with or complete all requirement gathering and grooming sessions, process mapping, and required configuration tasks to completion.
• Provide regular status updates to Project Managers and other team members or stakeholders, in accordance with the implementation methodology.
• Work with the rest of the implementation team to resolve customer issues and ensure all projects have a successful outcome in accordance with your analysis.
• Conduct system testing to ensure the configurations and customizations of the system meet the client’s requirements and strategic goals.
• Provide customer-focused value-added consultation and advisory in accordance with the D365 CE Applications
• Provide Company standard documentation as required.
• Perform additional related duties as required.

Requirements

Requirements

• 3+ years of experience in a client-facing consultancy role for an end-to-end Dynamics CRM implementation
• 3+ years of experience configuring Dynamics CE on more than one module with several successful implementations.
• Project experience where more than one business unit within a client’s organization was implementing Dynamics 365 in a linear fashion

· MSFT D365 Certified

• Multi-Disciplinary skills across a variety of industries with an understanding of their pain points, verbiage, common KPIs, and solutions
• Excellent problem-solving skills, critical thinking, and stakeholder management
• Process improvement orientated with detailed and functional documentation skills.
• A passion for learning and the ability to pick up new concepts quickly.
• Excellent collaboration skills, but also works well independently.
• Proficiency in Microsoft Office including Microsoft Word, Excel, PowerPoint, Teams, and Outlook

Personal Qualifications

• A strong focus on value-driven customer service principles, relationship building, and continuous learning.
• A high degree of creativity, enthusiasm, and a ‘can-do’ attitude
• Self-starter who is driven by results and comfortable meeting critical deadlines while managing key priorities
• Excellent communication skills, both written and verbal: clear, concise, and comfortable presenting in large groups
• Ability to translate customer requirements into application specifications and process flows.
• Ability to think laterally under pressure.
• Strong analytical and problem-solving skills
• Ability to focus on delivering objectives for the customer and keeping the implementation team focused on those objectives while taking accountability for their own tasks.

Benefits

Position is fully remote with the occasional need to visit a client site.

We offer a structured career development plan to help you grow your career with HSO.

We include a benefits program, competitive compensation plans, paid vacation, and a dynamic environment.

In addition, we provide 4 % of your salary to a Group TFSA or RRSP of your choice, with no matching required. There is an option to contribute 1-6% personally to either plan on an ongoing basis.

Base Salary range based on experience is $95,000 to $147,500 with an annual performance bonus.