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HrmonyHR

Werkstudent User Support (m/w/d) - deutschlandweit im Homeoffice

Hrmony is a Berlin-based HR-Tech company providing a digital platform for managing tax-optimized employee benefits such as meal vouchers and mobility grants.

Hrmony

Employee count: 11-50

Germany only

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We are looking for a student assistant to join our user support team in a fully remote position. As a student assistant, you will be the first point of contact for our end users, processing incoming requests and helping with questions about our app and benefit card.

Requirements

  • Process incoming support requests via ticket system (Zendesk)
  • Provide fast, friendly, and accurate answers to user queries
  • Resolve standard cases independently and escalate complex cases to relevant teams
  • Maintain and improve help center content
  • Work actively with KI agent, identify gaps in automated processing, and provide feedback
  • Document recurring problem patterns and provide targeted feedback to product team
  • Support support team with operational tasks

Benefits

  • Flexible working hours
  • 90 EUR net monthly benefit budget for meal vouchers, commodity allowance, internet, and mobility allowance
  • Choice of work device (Apple or Lenovo)
  • Access to modern KI tools
  • Insights into the processes and challenges of a rapidly growing HR tech startup
  • Comprehensive onboarding

About the job

Apply before

Posted on

Job type

Part Time

Experience level

Location requirements

Hiring timezones

Germany +/- 0 hours

About Hrmony

Learn more about Hrmony and their company culture.

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Hrmony GmbH is a leading HR-Tech company based in Berlin, Germany, specializing in digital employee benefits. Founded in 2015, the company has established itself as a pioneer in the digitization of tax-free benefits, offering a comprehensive multi-benefit platform that simplifies the management of employee perks for companies of all sizes. Hrmony's primary mission is to modernize the traditional benefits landscape by replacing paper-based vouchers and complex administrative processes with a seamless, digital-first experience.

The company's flagship solution enables employers to provide tax-optimized benefits such as meal allowances, mobility grants, internet subsidies, and non-cash vouchers directly through a user-friendly mobile application. This approach not only reduces the administrative burden for HR departments but also maximizes the net income of employees through intelligent tax optimization. Hrmony's platform is designed to be legally compliant and integrates smoothly with existing payroll systems, ensuring a hassle-free experience for both employers and their workforce.

Hrmony serves a diverse range of clients, from small and medium-sized enterprises to large corporations, helping them strengthen their employer branding and improve employee retention. By offering flexible and relevant benefits that cater to the modern workforce's needs, Hrmony empowers organizations to show appreciation to their employees in a tangible and efficient way. The company continues to innovate within the HR-Tech space, recently expanding its portfolio through strategic acquisitions to offer an even wider array of digital benefit solutions.

Employee benefits

Learn about the employee benefits and perks provided at Hrmony.

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Remote work

Options for remote work and home office.

Company pension plan

Company pension plan offered to employees.

Team events

Regular team events to foster company culture.

Flexible working hours

Flexible working hours to support work-life balance.

View Hrmony's employee benefits
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Hrmony

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