Philippines only🏠 Step into the heart of Houst, where we're transforming homes into global hosting sensations! 🌍 With a remarkable £115,000,000 earned by hosts and a footprint in 20+ cities worldwide, our story is just beginning!
✨ Join our Guest Experience Team and be the voice of excellence. Your role? Provide stellar service to Houst guests via phone and email, showcasing your top-notch communication skills. 💬✉️
Engage with diverse customers, escalate when needed, and collaborate seamlessly for top-tier issue resolution. Fast-paced? We thrive on it! Be organized, multitask like a pro, and prioritize like a champ. 🚀🔍
Ready for a career where every interaction is a chance to create hosting magic? 🌟 Join us at Houst – where extraordinary is the standard!
What you'll do:
- Expertly handle inbound messaging, ensuring guests' concerns are heard and addressed.
- Proactively engage with guests through both inbound and outbound calls, diligently following up on requests and inquiries.
- Transform customer complaints into resolutions with timely, professional, and adept problem-solving.
- Serve as a trusted source of current and accurate information on Houst’s properties, policies, and procedures.
- Efficiently oversee reservations and bookings via our platforms for a seamless booking experience.
- Diligently maintain comprehensive records of all customer interactions in the company’s CRM system.
- Display flexibility and a can-do attitude toward diverse tasks.
Requirements
- Fluent or with business proficiency in English
- Willingness to work varied shifts, including evenings, weekends, and public holidays
- Exceptional telephone manners, customer service, active listening and verbal, and written communication skills.
- Proficient in computer usage, particularly with CRM software
- Strong multitasking and time management abilities
- Proven problem-solving skills and the capacity to handle challenging customer interactions
- Knowledge of the Airbnb platform and hospitality industry is beneficial (Desirable).
- Remote work readiness: Focused workspace, Headset with mic and webcam for meetings, Stable high-speed internet with backup (Minimum of 5Mbps), Computer (laptop or desktop) with recommended specs (Quad-core CPU at least 2.5GHz or higher - RAM 8GB or higher), At least 128GB SSD for drive C.
Benefits
What we don't offer:
- All government-mandated benefits (SSS, PAGIBIG, PHILHEALTH)
- Company material - You must already have or buy or upgrade your current one to meet our minimum requirements.
Australia only
DZ, AO + 58 more
New Zealand only
