Customer Data Platforms Senior Staff Engineer - Mexico

TO BE CONSIDERED FOR THIS ROLE, PLEASE SUBMIT AN UPDATED RESUME TRANSLATED TO ENGLISH

Who is Housecall Pro?

Housecall Pro is a fintech company founded in 2013. We built a SaaS platform that helps Home Service Professionals operate their businesses. We created the application for plumbers, electricians, and other Pros in the home improvement/trades industries.

Housecall Pro is a simple, cloud-based field service management software platform aimed at helping companies keep track of jobs, monitor technician activity, and produce invoices easily.

Our core product helps our clients with scheduling, dispatching, job management, invoicing, payment processing, marketing, and more. They used to struggle with the ton of paperwork after their hours. Now they can save time, and manage their business in one app.

We support more than 27,000 businesses and have over 1,300 ambitious, mission-driven employees in San Diego, Denver, and all over the world (including 200+ talented and innovative Engineers).

🤜🤛 WHAT’S IN IT FOR YOU?:

• 💻🌎Remote environment totally built to make you feel that we are all together in one space without leaving your home office!
• 😎🏝Self Managed PTO - Beach? Mountains? Camping? Discovering new experiences? You are free to take time out as you need!
• ⏰Flexible work hours - We believe that you can reach your professional and personal goals working with us and encourage you to have a work life balance!
• A culture built on innovation that values big ideas - We are always open to new ideas that will improve the life of our Pros!
• Work in your own time zone - Because we don’t think that you should miss those memorable moments with your friends and family!
• Newest MacBook (or PC if you prefer!) + Setup Fee ($500) - What is an engineer without the right tools right? Here in HCP, you can choose your computer and set up your home office!

We know what you are thinking…WHAT IS THE ROLE AND WHAT WILL YOU BE DOING? 👀

As a Customer Data Platforms Senior Staff Engineer, you own and manage our customer data infrastructure, ensuring data accuracy, governance, and usability across the organization. You act as a bridge between engineering, product, and marketing teams, bringing a product-focused lens to every decision you make around data collection, structure, and analysis. You thrive when creating scalable, future-proof systems that allow for real-time insights and help drive product innovation, customer understanding, and strategic growth.

You have extensive hands-on experience with customer data platforms (CDPs) like Segment and Amplitude, and a strong grasp of how data integrity and precision directly influence user experiences, product outcomes, and marketing effectiveness. You champion the importance of data-driven product development, ensure data privacy and governance best practices are upheld, and thrive in a fast-paced, dynamic SaaS environment.

Our team is passionate, empathetic, hardworking, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

In your daily routine, you will:

• Own and manage the Segment and Amplitude platforms, overseeing data sources, destinations, tracking plans, and integrations with downstream systems (i.e., Salesforce, Snowflake, martech platforms)
• Collaborate with product, engineering, and marketing teams to design and implement event tracking schemas that capture meaningful, actionable insights
• Ensure data governance, standardization, and quality across all customer and product analytics pipelines
• Define and enforce best practices around event tracking, naming conventions, taxonomy, and data quality
• Monitor system performance, proactively identify and troubleshoot data pipeline issues, and build monitoring frameworks to maintain system health
• Improve and expand identity resolution strategies to strengthen anonymous-to-known user workflows
• Partner with stakeholders to continually optimize tracking strategies that inform product usage patterns and customer behaviors
• Stay current on emerging capabilities within Segment, Amplitude, and related customer data tools, driving adoption of new features when they enhance self-service analytics
• Support compliance with data privacy regulations and internal data governance standards
• Advocate for scalable data infrastructure that empowers real-time decision-making across the organization
• Demonstrated experience in building democratized eventing processes and systems, enabling self-serve analytics across the business

🏆 You must be aware that joining Housecall Pro means:

• Building a product that really improves users’ lives (70k users, 4.6 rates at App Store) - let’s see what clients say about the product;
• Being a part of a global team that build a diverse culture in our company
• Working with more than 200 engineers highly qualified and engaged in improving the life of our Pros.
• Having a real impact on technical decisions without breaking through the corporate, glass ceiling;
• Being in direct contact with the community of users, who are eager to share their feedback;
• Rapidly growing teams that create a defined career path.

We think that this offer is for you if you:

• ✅ 8+ years of analytics, data engineering or similar technical experience
• ✅ 3+ years experience with Segment and Amplitude or comparable CDPs (e.g., mParticle, Rudderstack, Amperity)
• ✅ Deep understanding of event-based tracking models, customer data pipelines, data governance, and identity resolution strategies
• ✅ Familiarity with Frontend technologies (Javascript, React), and Mobile platforms (iOS, Android) as event emission systems
• ✅ Experience designing and managing data and event taxonomies at scale
• ✅ Proficiency working with APIs, service contracts, and data integration frameworks
• ✅ Advanced SQL skills and experience querying large-scale data warehouses (i.e., Snowflake, BigQuery, Redshift)
• ✅ Knowledge of ETL and reverse ETL workflows, and related data engineering workflows
• ✅ Familiarity with GDPR, CCPA, and other data privacy and compliance frameworks
• ✅ Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field or equivalent work experience

🔝And also, you get extra points for:

• ✔ Strong product mindset, with an understanding of how data shapes user experiences and drives product decisions
• ✔ Obsession with data quality, integrity, and governance
• ✔ Ability to operate autonomously and drive clarity from ambiguity
• ✔ Excellent collaboration and communication skills with technical and non-technical stakeholders
• ✔ Proactive mindset in identifying opportunities for infrastructure optimization and scalability
• ✔ Deep curiosity about customer behavior and product usage patterns
• ✔ Demonstrated ability to work cross-functionally across a large organization
• ✔ Commitment to continuous learning, staying current with evolving tools, platforms, and best practices
• ✔Demonstrate a strong passion for using AI technologies to enhance productivity, quality, and innovation
• ✔Curiosity and drive to stay ahead of emerging AI/ML technologies and their practical applications

Okay, okay, you need something to pay the bills, right? 🤑

Our range of compensation starts at: 💵8000 USD dollars.💵

Come and join us in HCP!

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.