Provider Operations Specialist

About Hone

Hone is an online medical clinic at the forefront of transforming healthcare and enhancing longevity. We use cutting-edge scientific advancements to empower men and women to take control of their health and unlock their full potential. Our people are the heart of everything we do and drive our success. We approach every project through our brand values:

• Champion Patient Needs
• Execute Relentlessly
• Communicate Constructively
• Collaborate Generously
• Turn Obstacles Into Opportunity
• Give With Gratitude

Hone has been fully virtual from day one and will continue to be a remote-first employer.

Our Ideal Candidate

Our ideal candidate is a mission-driven, motivated multi-tasker who is invested in work that is fulfilling and impactful. They embrace change and tackle challenges with enthusiasm. They have an “all-in” disposition towards work, understanding that we are a fast-paced, high-growth organization with evolving priorities. They can excel at both independent tasks and collaborative work, leading with clear and candid communication. They exhibit humble leadership—the ability to drive initiatives forward while remaining excited about continuous learning and development opportunities. They feel strongly about being part of a team that advocates for people to live longer and better lives.

The Role

Hone is looking for a Provider Operations Specialist to join our team. In this role, you will report to the Team Lead.

You most likely have worked in a clinic setting, but are comfortable working remotely with colleagues and interacting with physicians, requesting information and escalating challenges when appropriate. You are passionate about delivering care to patients who desperately need help. You are highly organized, detail-oriented, reliable, a fast learner, and operate well with routine tasks according to defined procedures while still being able to handle multiple priorities as they arise. Most importantly, you are driven by a desire to advance the patient experience in the healthcare space.

This candidate must be able to work 9 AM - 5 PM EST, Saturday - Wednesday. (Thursday and Friday off)

Primary Responsibilities:

Key responsibilities for this role include (but are not limited to) the following:

• First point of contact for our physician network providing on-demand support for a variety of requests, including patient scheduling requests, internal platform support, and general technical/troubleshooting for google meet and consultation when needed
• Collect and enter physician schedules into the telemedicine scheduling software, ensuring schedules are always current and entered on time
• Interface directly with physicians to provide accurate, appropriate, and immediate responses to all physician requests
• Collaborate with our Customer Service team in troubleshooting any patient requests pertaining to physician consultations
• Review daily reports and communicate with patients to manage appointments (scheduling, moving, and cancelling appointments)
• Manage multiple responsibilities while maintaining composure, always keeping the physicians/patients a priority
• Other duties as needed

Qualifications:

In order to qualify for this role, candidates must meet the following criteria:

• Ability to multitask, prioritize, and adhere to deadlines while maintaining attention to detail and quality
• Comfortable in a fast-paced, frequently changing environment
• Creative problem-solving skills with a results-driven mindset
• Can quickly learn new technology systems and communication tools
• Ability to work autonomously and collaboratively
• 1+ year(s) experience working with physicians and/or patients in a healthcare setting preferred, ideally in a telemedicine environment; in lieu of experience, highly motivated high school graduates or college graduates with applicable majors (e.g. healthcare administration, business, etc.) are also encouraged to apply
• Technically savvy and able to learn new software applications quickly. Experience using Zendesk or Salesforce is a plus
• Patient-centric AND Physician-centric — you understand our patients and their needs and are able to balance that with the needs and preferences of our physicians to provide as positive experience as possible across both groups
• Ability to communicate professionally with healthcare providers
• Enjoys structure and routine processes in daily work while also being able to identify priorities and switch tasks frequently
• Sound judgment to make appropriate decisions or escalate items outside your scope

Compensation Range

$50-$60k

Benefits

Hone wants our team to be in the best condition of their lives, so we offer a range of benefits including:

• A remote-first work environment
• Competitive compensation and equity options
• Health, dental, and vision insurance coverage
• Short-term disability and basic life coverage
• Flexible Spending Accounts (FSAs)
• Lifestyle Spending Accounts (LSAs)
• We follow federal holidays and have uncapped time off
• Budget for the technology tools you need (laptop, monitor, and/or special software)
• A focus on company-sponsored activities to foster engagement (both virtual and in-person)
• Waived membership fees for any Hone team members utilizing Hone products

These benefits are available to full-time, regular employees, and not to independent contractors, temporary employees, or interns.

We are proud to be an equal-opportunity workplace committed to building a team culture that celebrates diversity and inclusion. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Please contact us to request accommodation.