Records Management Associate (Bilingual)

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

As a Records Management Associate, you will be an integral part of a collaborative team focused on delivering seamless services and programs to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here!

What you’ll be doing:

• Provide guidance regarding health information practices, processes and standards of documentation as well as ethical and practical issues related to the security of health information
• Assist with development of processes and policies related to documentation standards
• Promote positive public relations with patients, physicians, referral sources, third party payers and staff as well as outside agencies requiring health record information
• Troubleshoot non-routine transactions and problems associated with missing, incomplete or incorrect information
• Educate clinical and non-clinical staff on health information management, legislation and its regulations, as well as Regulatory College standards
• Provide and/or assist with responses to inquiries/requests from external and internal sources relating to access and release of information, protecting confidentiality and privacy rights
• Screen clinical records and collaborate with patients, physicians, clinicians and providers to ensure appropriate and adequate information is released with patient consent or as permitted by law
• Identity areas of concern for potential litigation and sensitive clinical record content for review
• Review, audit and control the dispersal and retention of clinical record forms
• Perform audits of patient records and other electronic information for quality, quantity and record integrity
• Manage, analyze and interpret health data to support internal decision-making and planning, marketing and clinical research
• Prepare patient records for court and attend court as required
• Utilize data analysis software and computerized data banks to manage and analyze health and statistical information, evaluate program trends, monitor clinical resource utilization, develop reports and provide advice
• Using CQI tools, work collaboratively with CIM Manager and division teams to improve both electronic and paper information systems

What we’re looking for:

• Two-year college diploma in Health Information Management or related field
• Minimum 1 year in Health Information Management Department, Admitting or other related support areas
• Certification by the Canadian College of Health Information Management and/or Membership with Canadian Health Information Management Association (preferred)
• Thorough knowledge of legislation governing access and release of patient information, health records administration procedures and practices as well as hospital database management
• Knowledge of applicable Acts, Ordinances and Regulations (documentation, privacy, mental health, etc.) as they may apply
• Basic knowledge of risk management to help prevent potential hospital litigation
• Excellent verbal and written communication skills in both English and French
• Proficient with Word, Excel and PowerPoint and records management systems
• Highly professional with outstanding customer service and interpersonal skills
• Analytical and detail-oriented with statistical aptitude and a high degree of accuracy
• Exemplary organizational, documentation and presentation skills
• Proven excellence in communication, problem solving and conflict resolution
• Demonstrated ability to work independently and as a part of an innovative interdisciplinary team

Why work with us

Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!

As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.

Join us at Homewood Health™ and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.

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