Intake Consultant Representative

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

Hours: Full-time, Monday to Friday 9am to 5pm EST (work from home)

As an Intake Consultant Representative, you will be an integral part of a collaborative, team focused on delivering seamless services and programs to our patients and clients. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here!

What you’ll be doing:

• Respond to phone calls, email and web requests for client inquiries relating to any of Homewood’s treatment facilities or clinics
• Provide information about programs and services available at Homewood Health Center and across the Homewood Continuum
• Conduct screenings over to the phone to ensure that individuals are interested in moving forward in the admission process
• Ensure patients have a funding source that will enable them to access inpatient services
• Create and maintain electronic client records and demographic information using PASport, and Salesforce, as appropriate
• Organize client appointments with HHC Intake Specialists in shared calendar
• Share leads with Treatment Consultant Team

What we’re looking for:

• Bachelor’s degree in Psychology/Social Work/Humanities/Counselling or related field
• Two to five years of experience in a social service environment with direct client contact
• Clinical understanding of Mental Health and Addiction
• Exceptional customer service delivery and accountability
• Ability to work independently and contribute actively to team objectives
• Strong sense of initiative and comfortable with change, embracing new ideas and methods
• Excellent verbal and written communication skills
• Strong detail orientation as well as organizational and time management skills
• Proficiency with Microsoft Word, Excel and PowerPoint

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Homewood Health Centre requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

Why work with us

Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!

As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.

Join us at Homewood Health™ and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.