AI Builder & Customer Success Engineer

Our client is seeking a hybrid professional—part AI systems builder, part customer-facing engineer—who can design, implement, and support AI-powered solutions while guiding customers through seamless onboarding and long-term success.

If you excel at building AI workflows, configuring AI agents, and helping customers adopt and maximize AI tools, this role is an excellent fit.

🎁 Perks & Benefits

• 💵 Get paid in USD every 15th & 30th of the month
• 🌴 Up to 14 days paid time off annually, from day 1
• 📅 Observance of paid Philippine Regular Holidays (Flexibility of Holidays depending on place of residency)
• 🏡 100% remote – work from anywhere
• 🌍 Be part of meaningful, high-impact international projects
• 🚀 Work with a fast-moving team where your ideas matter

🧩 What You’ll Do

• AI Build & Development
• Build, test, and enhance AI-driven workflows using tools like Make, Zapier, and custom logic.
• Develop and improve AI agents (voice + chat) powered by LLMs such as ChatGPT, Claude, and other AI APIs.
• Connect AI systems to CRMs, databases, billing tools, and internal platforms.
• Work with APIs, webhooks, and JavaScript to build scalable, intelligent AI logic flows.
• Troubleshoot and resolve issues across interconnected AI systems to ensure stable performance.
• Customer Success Engineering
• Lead customers through onboarding, setup, and successful adoption of AI workflows and AI agents.
• Configure customer environments and support them through integrations, data mapping, and system setup.
• Serve as the main technical partner for customer usage, adoption, and retention.
• Translate client needs into high-impact AI solutions and system enhancements.
• Create clear documentation, diagrams, and handoff materials for customers and internal teams.
• Provide reporting and insights tied to AI performance and customer outcomes.
• Process & System Improvements
• Optimize onboarding processes, templates, and customer communication flows.
• Build internal SOPs and scalable systems supporting the end-to-end customer journey.
• Partner with product and engineering teams to deliver structured customer feedback.

✅ Who You Are

• 3–5+ years in Customer Success, Technical Implementation, or Client Onboarding, ideally within SaaS or AI-related products.
• Skilled with low-code/no-code platforms (Make, Zapier, etc.).
• Comfortable working with APIs, webhooks, and connecting multiple systems.
• Hands-on experience building AI workflows, LLM integrations, or AI agents (voice/chat).
• Strong understanding of logic structures, AI workflow architecture, and system design.
• Proficient in JavaScript for custom logic steps within workflow tools.
• Excellent communication skills—clear, structured, and customer-oriented.
• Strong project manager who can manage multiple onboarding tracks simultaneously.
• Proactive, resourceful, and comfortable operating in fast-moving and ambiguous environments.

💡 Nice-to-Have

• Experience with AI voice tools (Vapi, ElevenLabs, Twilio, Decagon, Aircall, etc.)
• Background integrating CRMs like HubSpot, Salesforce, or Attio
• Familiarity with Airtable, Google Sheets, Notion, or internal database automations
• Ability to produce training videos, customer playbooks, or system diagrams
• Startup or early-stage experience

📩 How to Apply

Please submit:

• ✅ Updated resume
• ✅ 1–2 minute Loom video introducing yourself
• ✅ Portfolio or playlist showcasing at least 2 relevant automation or AI workflow projects