Retention Specialist (Latin America Contractor)

As a Retention Specialist at Hearth, you will play a critical role in our Customer Success team, focusing on managing inbound cancellations, running retention initiatives, and driving revenue growth.

Requirements

• 2+ years of experience in customer service, sales, or a related field
• Strong foundation in customer-facing roles with excellent communication and active listening skills
• Proven track record of meeting or exceeding quotas/KPIs
• Experience with Salesforce or similar CRM systems
• Ability to handle high-volume, fast-paced phone interactions with resilience
• Problem-solving and conflict resolution skills
• Adaptability to a fast-changing environment with attention to detail and consistent follow-through
• Customer-centric mindset with a genuine desire to help businesses succeed

Benefits

• Mission-driven, values-based culture
• Competitive pay
• Unmatched opportunities to learn and develop; front-row seat at a fast-growing tech startup