WNS Global Services

HealthHelp, a unit within WNS, stands as a prominent specialty benefits management company with a history of over two decades in the healthcare industry. Since its founding in 1999, the company has dedicated itself to collaborating with health plans to navigate the intricate and constantly evolving landscape of healthcare. Acquired by WNS (Holdings) Limited in 2017, a leading global Business Process Management (BPM) firm, HealthHelp has integrated its specialized expertise with WNS's extensive resources to enhance its service offerings. The company's core mission is to foster a collaborative care model that unites payers, providers, and patients. This approach is centered on delivering patient-focused treatment that not only drives superior clinical outcomes but also emphasizes compassion and clinical excellence. By leveraging a unique, non-denial-based methodology, HealthHelp aims to reform outdated practices and ensure that patients receive the most appropriate and effective care.

At the heart of HealthHelp's operations is a sophisticated, AI-powered technology platform, CONSULT™, which is rooted in evidence-based medical research and predictive analytics. This proprietary platform simplifies medical complexities and addresses workforce challenges by streamlining the utilization management (UM) process. It offers solutions across a wide range of specialty healthcare areas, including radiology, cardiology, oncology, sleep care, orthopedics, and pain management. The company's transformative approach focuses on empowering providers with AI-optimized treatment pathways and faster approvals, thereby reducing administrative burdens and denials. For payers, HealthHelp provides tailored, scalable, and flexible solutions that improve operational efficiency and deliver measurable improvements in patient health and satisfaction. This commitment to innovation and collaboration has positioned WNS-HealthHelp as a trusted partner for health plans seeking to enhance care quality, control costs, and improve the overall healthcare experience for their members.