United States onlyWhat we do
Why work here
About the Role
As our Physical Damage Claims Manager, you will lead HDVI’s internal claims team where you will provide guidance and direction to direct reports through a continuous process of management involvement and frequent claim file reviews. HDVI offers a remote work environment that is designed to support flexibility.
What You'll Do
Be adaptable to various business demands and willing to assist with special claims projects and other duties as assigned
Participate in regular claims reviews with both internal and external customers
Participate in the building of a best in class claims operation
Employ proper claim handling techniques to protect the integrity of our brand and provide consistent service quality and streamlined processes to add value for our customers
Develop and execute a strategic file management plan that achieves optimal file resolution and business results
Review new notices, ensuring claims are assigned to staff with appropriate skill sets
Conduct quality file reviews per HDVI’s Best Practices guidelines
Establish proper follow up on file reviews per task instructions and conduct additional reviews as necessary; holding the team accountable for quality claim files
Implement strategies and initiatives to improve file quality, customer service and manage costs
Handle calls and customer escalations, removing roadblocks, collaborating with others and working issues
Identifying training needs to meet job standards, goals and company policies and procedures
Analyzing coverage, policy interpretation, and giving direction as needed
Investigating problems, developing alternatives and building a consensus for the solution to the problem, implementing and monitoring the solution
Establish and implement training necessary to operate a team of remote adjusters capable of handling larger scope and severity losses
Oversee the handling of all aspects of the claims assigned to the unit including reserving, communication, documentation, litigation management, evaluation, negotiation and settlement
Ensure all claims eligible or ineligible for payment conform to quality, production standards and specifications; provides file authority as appropriate to adjusters
Other tasks as assigned by the Claims Director
What You Have
5+ years Property & Casualty claims management experience
5+ years experience with handling complex Commercial Auto claims; Trucking preferred
Experience handling Pre-litigation claims
Ability to lead and empower a hard-working team
Extensive experience across all technical areas of Commercial Auto inclusive of but not limited to Physical Damage, Auto Liability, First Party Medical / Personal Injury Protection, Motor Truck Cargo and Truckers General Liability
Extensive experience with analyzing, determining and applying Coverage for Commercial Trucking claims
Advanced experience and capabilities in litigation claims management, including ADR and mediation processes involving Commercial Auto exposures
Ability to work in a rapidly evolving, high-growth environment with the ability to collaborate across and within different levels of the organization
Experience with large Fleets (250+) with self-insured retentions and/or large deductibles
Thorough understanding of laws, principles of coverage, liability and insurance industry in general
Strong leadership skills, time management, organizational and problem solving skills
Effective communication skills; ability to obtain information from others and deliver information to others orally and in writing
Preferred Skills
Active P&C Adjusters License - strongly preferred
Strong analytical, critical thinking, and problem-solving skills
Proficiency in Google Suite, Microsoft Office and Adobe Acrobat
Experience with self-insured retention (SIR), large deductibles and claims involving Independent Owner Operators (IOO)
Benefits
Competitive salary & stock options - we want our success to be yours too
Unlimited PTO with 11 paid holidays each year
Medical, Dental, Vision, Short/Long Term Disability, Basic Life, and AD&D to support you and your well-being
FSA / HSA programs
401(k) retirement plan with company match contribution
Inclusive Parental Leave policy that supports all parents
Wednesdays are standing meeting-free, allowing you to focus on deep work without distractions
Birthday meal reimbursement, because celebrating our employees is part of our company culture
A remote-friendly environment with the opportunity to participate in periodic in-person team offsites
