United States onlyAt Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. This is a rare chance to help build a generational company at a true inflection point.
Requirements
- Co-own the enablement roadmap for the support team, covering both onboarding and ongoing training
- Serve as the primary day-to-day guide for the Support Enablement Specialist and QA Specialists
- Design and oversee a structured, scalable onboarding program that ramps new specialists quickly and reduces manual dependency on the broader team
- Own the ongoing enablement program, translating rapid product releases, process changes, and emerging support challenges into clear, digestible learning content
- Oversee the QA program in partnership with the QA Specialist
- Partner with Product to stay ahead of releases, turning update notes into actionable team education before issues surface in tickets
- Maintain and evolve a library of enablement resources — onboarding curricula, quick-reference guides, training materials
- Track and report on enablement effectiveness; use data to continuously improve programs and demonstrate impact to leadership
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Relocation Assistance
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