ServiceNow - Expert Software Engineer

Altera Digital Health

Job Title: Expert Software Engineer
Location: North America / Canada (Remote - Must align with EST working hours)

About Altera
Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon Daneli, TouchWorks EHR, Altera Opal, Ventus, Health Quest™ and CareInMotion solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Position Summary
We are looking for an Expert Software Engineer with deep ServiceNow expertise to help evolve and modernize our platform as we expand into AI-driven capabilities.

This is a hands-on engineering role for someone who enjoys solving complex technical problems, building scalable solutions, and working at depth within the ServiceNow platform. You’ll play a key role in shaping architecture, delivering high-impact features, and bringing innovative ideas into production—particularly as we work on the integration of AI across the platform.

Key Responsibilities

• Lead the design and delivery of complex ServiceNow development projects and enhancements, ensuring high-quality, scalable solutions.
• Contribute to the evolution of ServiceNow into an AI-enabled platform by identifying and implementing innovative capabilities.
• Design, build, and customize ServiceNow solutions including business rules, client scripts, UI policies/actions, ACLs, notifications, and integrations.
• Work extensively with ServiceNow APIs and integration technologies including REST, SSO, SAML, LDAP, Web Services, JDBC/ODBC, FTP/SFTP.
• Develop and maintain strong UI and scripting capabilities using HTML, CSS, and AngularJS.
• Own troubleshooting and resolution of complex ServiceNow issues, providing deep technical expertise.
• Support release management activities including update sets, deployments, and peer code reviews to ensure engineering excellence.
• Design and maintain robust, secure, and highly available ServiceNow architectures and integrations.
• Partner closely with Business Analysts and stakeholders to translate requirements into well-defined technical solutions.
• Come up with proof of concepts for new ideas or complex solutions, fostering innovation within the team.
• Collaborate effectively with project managers, process owners, and other stakeholders across different time zones, particularly with our India-based development team, aligning with EST working hours.

Role Requirements

Required Skills & Experience:

• 7+ years in software engineering.
• Extensive experience in ServiceNow Design and Development.
• In-depth knowledge and practical application of ITIL processes.
• Proven experience with ITSM, ITOM, and CSM organizational structures.
• Expertise in implementing core ITIL Process modules: Incident, Problem, Change, Service Catalog, and CMDB.
• ServiceNow System Administrator Certification, ServiceNow Certified Application Developer.
• Experience working in a multi-domain structure within ServiceNow.
• Proficiency in customizing ServiceNow using business rules, client scripts, UI policies/actions, ACLs, notifications.
• Strong understanding and experience with ServiceNow APIs, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.
• Development skills in HTML, CSS, and Angular JS.
• Experience with release management, update sets, and code peer reviews.
• Ability to design and manage ServiceNow architecture and integrations.

Preferred Skills & Experience:

• Experience or accreditation in Artificial Intelligence (AI) or a strong desire to embrace and integrate AI into ServiceNow solutions.
• Previous leadership or management experience in ServiceNow development is a plus, demonstrating the ability to guide teams and improve processes.
• Bachelor’s degree in computer science/IT or relevant work experience.
• USD 120-130K