- Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach.
- Provide claim status to policyholders or providers with a positive and professional approach.
- Answer calls as required by company policy in a helpful, professional, timely manner.
- Place outgoing calls as needed to provide or obtain information.
- Document (written/on-line) all calls while in progress.
- Transfer calls to employees in other departments as required to meet customer needs.
- Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail.
- Actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards.
- Communicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts.
Customer Service Representative
Harris provides mission-critical software solutions for utilities, healthcare, local governments, public safety, and schools throughout the U.
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About the job
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Posted on
Job type
Full Time
Experience level
Entry-level
Location requirements
Hiring timezones
United States +/- 0 hoursJob categories
About Harris
Learn more about Harris and their company culture.
Harris provides mission-critical software solutions for utilities, healthcare, local governments, public safety, and schools throughout the U.S. and Canada. Harris has offices throughout North America. Visit us at www.harriscomputer.com.
Harris is a wholly-owned subsidiary of Constellation Software, Inc. CSI is a publicly-traded company on the Toronto Stock Exchange. Trading symbol CSU.
Harris is a wholly-owned subsidiary of Constellation Software, Inc. CSI is a publicly-traded company on the Toronto Stock Exchange. Trading symbol CSU.
Tech stack
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Employee benefits
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Generous vacation
We want you to take it!
Education
Opportunities to learn and grow!
Retirement benefits
401(k) to help you invest in your future.
Disability insurance
Short and long-term disability insurance.
Harris
Company size
1001-5000 employees
Founded in
1976
Employees live in
Costa Rica
Netherlands
Germany
France
Belgium
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