United States onlyPosition Summary
We are seeking a Senior Customer Engineer with deep hands-on experience in CI/CD systems, Infrastructure as Code (IaC), and modern database architectures. This is a customer-facing, software engineering-focused role — not traditional support. You’ll be solving highly technical issues, guiding implementation, triaging edge-case bugs, and representing customer feedback to Product and Engineering.
You’ll work across all layers of the stack — from YAML pipeline configurations to IaC templates to service-side debugging. This is a high-impact role that bridges deep technical understanding with excellent customer interaction.
About the role
- Own end-to-end resolution of complex customer issues across the CI/CD stack — pipelines, deployments, runners, artifacts, integrations, and more.
- Troubleshoot and debug infrastructure automation (Terraform, CloudFormation, Pulumi, etc.), pipeline misconfigurations, and environment-specific CI/CD behaviors.
- Serve as a CI/CD subject matter expert to enterprise customers during onboarding, implementation, and expansion across Harness modules.
- Lead incident triage and root cause analysis during escalations, coordinating cross-functionally and providing detailed feedback to engineering.
- Provide advanced technical guidance on database integrations (PostgreSQL, MongoDB, MySQL, etc.), secrets management, and service-to-service communication.
- Create and improve tooling to automate common tasks, diagnostics, and troubleshooting steps.
- Act as a senior escalation point for the Customer Engineering team and mentor junior engineers in best practices and tooling.
- Maintain detailed internal and external documentation, including implementation runbooks, troubleshooting guides, and customer playbooks.
- Surface patterns in customer issues to influence product roadmap, prioritize fixes, and advocate for usability improvements
About you
- 5–7 years of experience in a customer-facing engineering role, DevOps, or SRE with increasing scope and complexity.
- Deep experience supporting FinOps products and data-centric tools — such as LookerML or similar semantic modeling layers.
- Proficient in Linux systems, networking, and distributed architectures; strong debugging instincts and curiosity
- Ability to dive deep into source code to understand how products work, and where they may have defects.
- Hands-on experience with Kubernetes (including Helm, CRDs) and cloud-native ecosystems.
- Strong scripting ability (Shell, Bash, JSON, YAML) and exposure to CI/CD pipelines and DevSecOps tooling.
- Familiar with major cloud platforms — AWS, GCP, Azure — and how enterprise customers utilize them at scale.
- Skilled in observability tools such as Datadog, Splunk, or Prometheus for diagnosing performance issues.
- Excellent communicator with the ability to empathize with customer pain while diving deep into technical details.
- Experience working with CRM/support tooling like Zendesk, Jira, and Confluence.
- Tenacious, detail-oriented, and customer-obsessed — you don’t give up until the issue is solved 100%.
Work Location
U.S. or Canada, Remote. Must be located in the pacific time zone*
What you will have at Harness
- Competitive salary
- Comprehensive healthcare benefits
- Flexible Spending Account (FSA)
- Flexible work schedule
- Employee Assistance Program (EAP)
- Flexible Time Off and Parental Leave
- Monthly, quarterly, and annual social and team building events
- Monthly internet reimbursement
Compensation & Benefits
Compensation will vary based on factors such as location, level, and relevant experience. In addition to a competitive base salary, total compensation includes equity and may also include performance-based incentives. Final compensation will be determined in accordance with local laws and market data.
We offer a competitive benefits package and are committed to providing equitable pay across all locations.
Pay transparency$125,000—$165,000 USDHarness in the news:
- Harness Grabs a $150m Line of Credit
- Welcome Split!
- SF Business Times - 2024 - 100 Fastest-Growing Private Companies in the Bay Area
- Forbes - 2024 America's Best Startup Employers
- SF Business Times - 2024 Fastest Growing Private Companies Awards
- Fast Co - 2024 100 Best Workplaces for Innovators
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
Note on Fraudulent Recruiting/Offers
We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.
Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.
If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at security@harness.io. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.
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